Airtel is India’s leading provider of prepaid & postpaid mobile, broadband, 4G & DTH services. If you are using an Airtel DTH connection at your home or office and facing any service-related issue then you can contact the below given Airtel DTH service customer care umber. For plan and other details, you can visit the Airtel DTH website page.
Airtel DTH TV Customer Care Number
| *121*6# | Airtel DTH USSD |
| 12150 | Call at Airtel DTH Customer Care from registered mobile number |
| 81300-81300 | Give a missed call on the given number to know your account details |
| 1800-103-6065 | Airtel DTH 24×7 Toll-free number |
| 0124 4448080 | Airtel DTH Noth Hub 24×7 customer support in 12 languages |
| 033 44448080 | Airtel DTH East Hub 24×7 customer support in 12 languages |
| 020 44448080 | Airtel DTH West Hub 24×7 customer support in 12 languages |
| 080 44448080 | Airtel DTH South Hub 24×7 customer support in 12 languages |
| 18001028080 | Airtel DTH Switch to a Better Package (toll-free number) |
| 02040181400 | Airtel DTH Switch to a Better Package (tolled number) |
| 88004-88001 | Upgrade to Airtel Xstream Box |
| 91-11-46666100 | Interconnection Request and Grievance Redressal – Anuradha Bisht [email protected] |
| [email protected] | Airtel Digital TV Support Email |
| [email protected] | Airtel Digital TV Interconnection Request and Grievance Redressal |
Airtel Digital DTH TV Customer Care Number in Regional Language
| 0755 4448080 | Madhya Pradesh & Chhattisgarh |
| 0522 4448080 | Uttar Pradesh |
| 080 44448080 | Karnataka |
| 040 44448080 | Andhra Pradesh |
| 022 44448080 | Mumbai |
| 020 44448080 | Maharashtra |
| 08628048080 | Himachal Pradesh |
| 08133848080 | Assam |
| 09596748080 | Jammu & Kashmir |
| 09955148080 | Bihar & Jharkhand |
| 033 44448080 | West Bengal |
| 011 44448080 | Delhi |
| 044 44448080 | Tamil Nadu |
| 0484 4448080 | Kerala |
| 08132948080 | North East |
| 0124 4448080 | Haryana |
| 079 44448080 | Gujarat |
| 0141 4448080 | Rajasthan |
| 07077448080 | Orissa |
| 0172 4448080 | Punjab |
Airtel DTH Customer Support Pages
- Airtel DTH
- Airtel Digital TV Help
- Buy Airtel DTH Connection
- Airtel Xstream Box
- Airtel DTH TV Recharge
- Relocation of Airtel Digital TV
- Manage Your Airtel account
- Airtel DTH Help Page
- Airtel DTH Consumer Corner
- Find an Airtel store
- Airtel DTH Nodal Officers
- Airtel Jobs
Airtel Digital TV Nodal Officers Contact
| Sr. No | State | Nodal Officer Name | Nodal Officer Number | Nodal Officer email ID | Address |
|---|---|---|---|---|---|
1 | Arunachal Pradesh | Biddut Goswami | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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2 | Assam | Biddut Goswami | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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3 | Manipur | Biddut Goswami | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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4 | Meghalaya | Biddut Goswami | 9612402426 | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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5 | Mizoram | Biddut Goswami | 9612402426 | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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6 | Nagaland | Biddut Goswami | 9612402426 | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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7 | Tripura | Biddut Goswami | 9612402426 | Bharti House, 4th floor, Six mile, Guwahati-781022 |
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8 | Bihar | Vikrant Gaurav | 9771472070 | Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
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9 | Jharkhand | Joyprakash Paul | 9771472070 | Riviresa building, 2nd Floor, Opp Ranuak automobile , old HB road, Kokar Ranchi-834001 |
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10 | Sikkim | Abhishek Tewari | 9800001135 | Bharti Telemedia Ltd,Eternity, 4th Floor, Block DN-1,Salt Lake city Kolkata, 700091 |
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11 | West Bengal | Abhishek Tewari | 033-44131303 | Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake city, Electronics Complex, Kolkata, 700091 |
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12 | Orissa | Goutam Basak | 9937238464 | Bharti Airtel Ltd ,6th Floor,Plot No E-13/1,Industrial Estate,Chandaka(Infocity)Chandrashekharpur,Bhubaneswar Orisa-751024 |
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13 | Delhi | Anuj Sharma | 011-44985547 | Bharti Airtel Limited, Plot No 16,Udyog Vihar- Phase 4, Gurgaon- 122015 |
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14 | Haryana | Sandeep Lathwal | 0172-4458687 | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
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15 | Himachal Pradesh | Harpreet Singh Manku | 0172-4458687 | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
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16 | Jammu & Kashmir | Gourav Dutt | 9622021220 | Bharti Airtel Ltd, B2- 3rd Floor South Block Bahu Plaza Jammu – 180006 |
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17 | Punjab | Vishal Gakhar | 0172-4458687 | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
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18 | Uttar Pradesh | Arvind Keswani | 0522-4414761 | Bharti Airtel Limited, TCG, 7/7, Vibhuti Khand, Gomti Nagar, Lucknow- 226010 |
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19 | Uttaranchal | Vijay Raj | 0522-4414761 | Plot no-29 Industrial Area , Patel nagar opposite Indresh Hospital Dehradun,248001 |
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20 | Karnataka | Shashikanth Koppal | 080-41704930 | Bharti Telemedia Limited, # 56/4, Sharada Towers, Nandidurga Road, Benson Town, Bangalore - 560 046 |
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21 | Lakshadweep | C.Sankaranarayanan | 044-42102783 | Bharti Telemedia Ltd, SL Avenue, Kundanoor Junction, Maradu PO , Cochin 682304 |
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22 | Kerala | C.Sankaranarayanan | 0484-4100064 | Bharti Telemedia Ltd, SL Avenue, Kundanoor Junction, Maradu PO , Cochin 682304 |
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23 | Pondicherry | C.Sankaranarayanan | 044-42102783 | Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017 |
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24 | Tamil Nadu | C.Sankaranarayanan | 044-42102783 | Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017 |
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25 | Andhra Pradesh | Shyam P | 040-40024449 | Bharti Telemedia Ltd. C/o Bharti Airtel Ltd. Splendid Towers (Ground Floor), Opposite Begumpet Police Station, HUDA Road, Hyderabad - 500 016 |
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26 | Daman & Diu | Senthil Easwaran | 079-40037114 | Bharti Telemedia Ltd., 2nd Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad - 380054 |
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27 | Gujarat | Senthil Easwaran | 079-40037114 | Bharti Telemedia Ltd., 2nd Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad - 380054. |
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28 | Maharashtra | Kiran Konchady | 022-40213261 | Bharti Telemedia Limited,5th Floor,Interface Building,Link Road,Malad West,Mumbai, 400064 |
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29 | Chhattisgarh | Umesh Warathe | 0755-4218001 | Bharti Telemedia Limited,2 Floor,1 Malviya Nagar,Bhopal,Madhya Pradesh,462003 |
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30 | Madhya Pradesh | Umesh Warathe | 0755-4218001 | Bharti Teelmedia Ltd, 3rd Floor, Metro Tower, AB Road, Scheme No. 54, Indore 452010,MP |
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31 | Rajasthan | Mohammed Izhar | 0141-4411822 | Bharti Telemedia Ltd. 3rd Floor, Sunny House, Malvia Marg, C Scheme, Jaipur, 302001 |
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32 | Goa | Ashish Jaiswal | 020-40031591 | C/o M/s. Globe Enterprises (Service Franchisee), Manjunath Apartments, Shop No.6, Muridha Road, Madgaon, Goa, 403602 |
Airtel DTH Error messages on screen
Read these tips if you see a message on the screen and don’t know what to do next :
| Error Messages | Error On TV Screen | Reason | Troubleshooting | |
|---|---|---|---|---|
| Error Code: B001 | NO SIGNAL (Error: B001) | Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the Dish | 1. Check Weather condition (Problem would be temporary if there is a windstorm, rain, or thunderstorm). 2. Please check and remove any obstruction around the dish. 3. Check all cable connections. 4. Restart the Set Top Box by switching power Off and then On. 5. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), please call the call center. |
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| Error Code: 2 | Please check, viewing card is not inserted properly in Set top box (Error Code:4) | If the viewing card is not inserted properly or not being detected | Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center. | |
| Error Code: 4 | This channel is not subscribed by you (Error: 4) | Your current subscription does not include this channel | Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care. |
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| Error Code: 6 | Account is suspended due to low balance (Error Code: 6) | When the Account balance turns negative. | Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge. |
Airtel DTH Troubleshooting tips
Read these troubleshooting tips in case you have a problem using your equipment. Do check the following before you call us. It is easier than you think.
| Problem | Possible Cause | Action |
|---|---|---|
| No picture, No Sound and no front panel display |
Set-Top box is not plugged into the mains or is not switched on. | Check mains connections. Press to ON/OFF button on the front of the STB. |
| No Picture, No Sound but the front panel shows the display. |
The receiver is on Standby. | Press on the power button  on the Remote control to bring the Set-Top box out of standby. |
| No Picture, No Sound but the indication on the front panel of the Set-Top box is correct |
1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player. 2. The AV connection are wrong. 3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD] 4. The cable connections are may be faulty [damaged, broken] or missing |
1. Press the AV button on your remote. |
| Irregular or bad reception | Problem with cable connections. [damaged, broken connection or wires] | 1. Check all the connections and cables. 2. Contact customer service. |
| A blank screen comes when you choose some services. |
You are watching a encrypted service or program | 1. Choose another service or program 2. Contact customer service |
| The remote works with the TV & not with my STB. | 1. You need to reset your remote control. | 1. Press STB on your remote control to control your STB 2. Refer this guide to program your remote |
| The remote control does not operate. | 1. Your STB may be off. 2. There are no batteries or the batteries may have become flat. |
Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains. |
| I have forgotten my PIN | Call customer care to have your PIN reset | |
| I cannot close the electronic programme guide | Press  exit key on remote. |
Airtel Registered Office Address
Bharti Telemedia Limited, Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110070
Airtel Communication Office Address
Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center, Gurgaon 122015, Haryana, India. Tel. 91-124-4222 222, Email: [email protected]