Amazon Pay is an online payments processing service owned by Amazon. It helps to process the amount from consumers &  merchants. For queries related to areas other than Amazon Pay Balance: Money, you can contact the Amazon customer service team here.

For more detail, you can visit the Amazon Pay website and for any grievance related to amazon then follow the below-given grievance mechanism to solve your Amazon Pay complaint or directly call at Amazon Pay helpline number at 1800-3000-1571

Level 1 ↓ – Customer Support

You can contact our 24×7 customer service team via https://www.amazon.in/contact-us which provides the online resolution to your queries/complaints across channels including chat. You can also request for a call back for your query and we would be happy to reach out. The team will address your concern/query within 7 business days from receipt.

Level 2 ↓ –  Customer Service Escalation

If your concern/query is not addressed within the promised timeline or are dissatisfied with the response from Level 1, you can reach out to our escalation desk via email. You can write to [email protected] and we will respond to you within 5 business days from receipt of your email.

Level 3 ↓ – Amazon Pay Grievance Officer

If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer – Mr. Sujash Biswas at [email protected] with the details of your interaction with the Grievance Officer. We will respond within 3 business days from the date of receipt of your email.

Level 4 ↓ – Nodal Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to Amazon Pay Nodal Officer – Mahavir Jindal via email at [email protected]. We will respond within 3 business days from the date of receipt of your email.

Reporting Unauthorized Transactions

To report unauthorized transactions that have taken place from Amazon Pay Balance: Money account, you can reach out to our helpline number 180030001637. Post evaluation, if the transaction is found to be unauthorized, we (Amazon Pay (India) Private Limited) will credit the amount to your Amazon Pay balance: Money account within 10 days from the date of notification from you. To know more about Reporting unauthorized transactions and customer liability click here.


Amazon Pay Important Pages