Level 1 →
Any of Axis Bank customers having a complaint about the Banking Services of the Axis Bank, she/he is requested to approach the concerned Branch Manager to resolve the matter in the first place. If any customer is not satisfied with the reply of the Branch Manager then customers can approach to Axis Bank customer care number or visit Axis support – www.axisbank.com/support/.
Bank has a defined turnaround time of 10 days for a response
If the customer is not satisfied with the response offered then the customer may choose to refer the matter to Level 2 (Circle Nodal officer/ Nodal Officer at HO)
Level 2 ↓
If you have not received a satisfactory response at Level 1 within 10 working days then you can connect with our Nodal Officer using the below channels.
1. Email → Click here to send an email to our Nodal Officer to send an email to our Nodal Officer
Mr. Caesar Pinto. Nodal Officer.
Address – Axis Bank LTD. NPC1, 5th Floor “Gigaplex”, Plot No. I.T 5, MIDC Airoli Knowledge Park, Airoli, Navi Mumbai – 400708.
Ph. – 080-61865200. Email – [email protected] Timings: 9.30 am to 5.30 pm, Monday to Saturday (except second and fourth Saturdays and Bank Holidays)
2. Letter → Click here to download the Grievance Form and send it to the address mentioned on it
3. For Branch related complaints you can write to Circle Nodal Officer.
axis-bank-nodal-officersLevel 3 ↓
If the customer is not satisfied with the response offered then the customer may choose to refer the matter to Level 3 (Principal Nodal officer)
Mrs. Neeta Bhatt. Senior Vice President
Address – Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025.
Ph. – 080-61865098. Email – [email protected] Timings: 9.30 am to 5.30 pm, Monday to Saturday (except second and fourth Saturdays and Bank Holidays)
Level 4 ↓
If your issue remains unresolved after approaching Level 1 /Level 2 /Level 3 or if the bank has not provided a resolution within 30 days you may choose to refer the matter to the Banking Ombudsman’s office.
Details of the same are as under banking ombudsman or visit https://www.axisbank.com/contact-us/banking-ombudsman.
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