Any of BOB customers having any complaint about the Banking Services he/she is requested to approach the concerned Branch Manager to resolve the matter at the first place. If any customer is not satisfied with the reply the customer is requested to follow the established escalation levels given below.

Level – 1 (Branch Level)

In case of any complaint, the matter may be first brought to the notice of the concerned Branch Manager for immediate Redressal.

Online Complaint (SPGRS)

Alternatively, customers may register complaints online, for which an icon “Online Complaint (SPGRS)” has been provided at the home page of bank’s website. Upon lodging the complaint in SPGRS, the system provides a “Tracker Id “ as an acknowledgment and also to track the progress of the complaint. Complainant has to preserve the “Tracker Id” reference

Level – 2 (Regional Level)

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Bank of Baroda Regional Manager concerned whose name, address, and other details may be obtained by clicking the link below.

Level – 3 (Zonal Level)

If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned whose name, address, and other details may be obtained by clicking the link below

Level – 4 (Nodal Office Level)

If you are not satisfied with the response received, you may escalate your concern to our Bank of Baroda Principal Nodal Officer Mr. Pankaj Mittal in the following ways quoting your Unique Tracker ID :

Mr. Pankaj Mittal, General Manager (Operations & Services)

Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, BARODA – 390007, (Gujarat) India. Contact – (0265) 2316792. Email – [email protected]