Capital Small Finance Bank Limited started operations as India’s 1st Small Finance Bank on April 24, 2016, after conversion from Capital Local Area Bank. Prior to conversion to a Small Finance Bank, Capital Local Area Bank was operating as India’s largest local area bank since January 14, 2000. If you’re a customer of Capital small finance bank or need information on any product and service then you can contact Capital Small Financial Bank Customer Care Toll-free number 24×7. The customer support executive will assist you, these are the contact information of various financial service of Capital Small Finance.
Capital Small Finance Bank Limited
Midas Corporate Park, IIIrd Floor, 37, G.T.Road, Jalandhar – 144001, INDIA
Phone : +91-181-5051111, 5052222. Fax : +91-181-5053333. Email – [email protected]
Capital Small Finance Bank ATM Helpdesk – 1800 120 1600 (08:00 AM to 08:00 PM)
Capital Small Finance Bank Customer Grievance / Feedback Form
Send your Grievance / Feedback to [email protected] with your Name, Contact Number, Address, Account Number & Message.
Grievance Redressal Mechanism
The Bank has, at present, put in the following mechanism for redressal of customer complaints and shall be handled in a structured manner as under:
Level 1
Reaching out for the first time, please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
Level 2
If you are not satisfied with the services/responses of our Branch Manager or Branch Operations Manager, you may approach the Nodal officer as mentioned below.
Nodal officer
Mr. Sandan Mehra. Capital Small Finance Bank Ltd. MIDAS Corporate Park, Ground Floor, 37, G.T. Road, Jalandhar – 144001, Mobile: +91 946 538 2514, Desk: +91 181 502 5244. E-mail: [email protected]
Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may approach the Principal Nodal Officer (PNO) as mentioned below.
Principal Nodal Officer
Mr. Gagandeep Singh Walia, Capital Small Finance Bank Ltd. MIDAS Corporate Park, Ground Floor, 37, G.T. Road, Jalandhar – 144001, Phone : +91-181-5051111, 5052222. Fax : +91-181-5053333. E-mail: [email protected]
Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region. Please follow the link to know contact details of the Banking Ombudsman of your region.
Contact Details of the Banking Ombudsman of your region
Grievance Redressal Policy
The Banking Ombudsman Scheme