Catholic Syrian Bank Customer Care Number

CSB Bank formerly known as Catholic Syrian Bank, is an Indian private sector bank headquarters at Thrissur, Kerala, India. If you are using any service of CSB Bank and need any help for your queries then you can directly contact on the below given number.

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CSB Bank Customer Care Number

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CSB Phone Banking Customer Care Number IVR Options

We value your relationship and we believe that your satisfaction is important to us. CSB has a dedicated Phone Banking team to help you with all your banking queries and transactions. Our team of advisors are available 24*7 and including holidays.

Just dial our toll free number on 1800 266 9090 or 0422-2228422 (charges applicable) anywhere from India and enjoy our exclusive CSB Phone Banking services. What’s more – you can also enjoy these benefits while you are travelling outside the country by dialing our number +91-422-6612300 (ISD charges applicable). [email protected]

Our team will be happy to help you with the following services (Enquiries, Requests & Grievances).

  • Account Related Services
  • Internet Banking Services
  • Mobile Banking Services
  • Fixed Deposit Enquiries
  • ATM Card Hot-listing
  • ATM Card Services
  • Cheque Book Requests
  • Exchange Rate Enquiries
  • International Fund Transfer

CSB Complaints Redressal Option of Different Services

The Bank has adopted suitable policies for speedy and effective redressal of customer grievances and has multiple options for customers to register their grievances/complaints with Bank.

Level I: Offline/Online Complaint Registration

The first level in case of a grievance can be lodged at the  Branch which has first-hand knowledge about the customer and the details of the complaint. The customer may lodge a written complaint at the branch which will be duly acknowledged along with a copy of the complaint.

Alternatively, if customer is unable to visit a CSB Branch for registering a complaint, customers can register their complaints online. Click here to register your complaint online.

If the complaint is not resolved within a reasonable period or if the nature of resolution does not meet the standards expected by the customer, the grievance may be stepped up to higher levels as shown below.

Level II: Zonal Nodal Officers

The unresolved grievance may be taken up with the Zonal Nodal Officers who are entrusted with the duty of redressal of grievances which have not been resolved at the branch level. (For contact details of the Nodal Officers please click here)

Level III. Banks’ Principal Nodal Officer

In case the grievances have not been resolved to the satisfaction of the customer by the two levels as above, the matter may be taken up with the Principal Nodal Officer of the Bank:

Shri V. Ganesan, Head – Recovery & Credit Monitoring,
CSB Bank Ltd, Head Office, “ CSB Bhavan”, St. Mary’s College Road
Thrissur 680 020, KERALA, Phone: 0487 6619280, [email protected]

The Zonal Nodal Officer or the Principal Nodal Officer, as the case may be, will acknowledge the grievance within five days of receipt and start proceedings to resolve the grievance within a maximum period of three weeks. The customer will be suitably apprised about the progress of the actions and the reasons for the delay in the process of resolution.

Level IV Banking Ombudsman

If the customer feels disappointed with the solutions provided by the various levels within the bank, or if he does not get a satisfactory reply within a period of one month, he may approach the Banking Ombudsman located in the respective state capital. The details of the Banking Ombudsman are available here

Grievances related to ATM cum Debit Card operations

For help/ assistance in ATM cum Debit Card operations, customer may contact CSB Phone Banking* or submit the respective complaint form click here duly filled up, to the branch or mail the same to [email protected].

Grievances related to Netbanking operations

For help/assistance in Netbanking operations, customer may contact CSB Phone Banking* or mail to [email protected].

Grievances related to Mobilebanking operations

For help/assistance in Mobilebanking operations, customer may contact CSB Phone Banking* or mail to [email protected].

General queries/Grievances – Please contact CSB Phone Banking* or mail to [email protected].

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