Catholic Syrian Bank Customer Care Number 1800 266 9090

CSB (Catholic Syrian Bank) is a private sector bank in India that provides a wide range of banking services for personal and business needs including loans, Insurance, Cards, and Investment. If you are a customer of Catholic Syrian Bank or need help related to any of the banking services then you can call the below given Catholic Syrian Bank customer care number, for better assistance or support call with the registered mobile number in the bank.

For more details related to any of the Catholic Syrian Bank product and services, customers can visit the official website.

CSB Bank Customer Care Number

Call on the below-given number for all Banking Queries & transactions, call 7 days a week.

1800-266-9090 CSB Bank Customer Care Toll-Free Number
+91-0422-6612300 CSB Bank Customer Care Tolled Number For Outside India (ISD Charges Applicable)
+91-0422-2228422 CSB Bank Customer Care Tolled Number (Charges Applicable)
0484 – 6451631 CSB Bank Contact Number For ATM related queries and Lost Cards
0484 – 2368032 CSB Bank Contact Number For ATM related queries and Lost Cards

CSB Bank Customer Support Email

[email protected] CSB Bank Customer Support Email for All Queries
[email protected] CSB Bank Customer Support Email for General Queries
[email protected] For CSB Bank ATM-related and Lost Cards Queries
[email protected] CSB Bank Internet Banking Complaints

Important Pages

CSB Phone Banking Customer Care Number IVR Options

CSB believes that customer satisfaction is more important than anything. It offers a dedicated Phone Banking team to assist with customers’ banking queries and transactions. CSB has a team of advisors that is available 24×7 including holidays.

Just dial the toll-free number on 1800 266 9090 or 0422-2228422 (charges applicable) anywhere from India for all CSB Phone Banking services. You can also enjoy these benefits while you are traveling outside the country by dialing our number +91-422-6612300 (ISD charges applicable) or emailing [email protected].

Catholic Syrian Bank customer support team provides assistance with the following services (Enquiries, Requests, and grievances).

Account-Related Services | Internet Banking Services | Mobile Banking Services | Fixed Deposit Enquiries | ATM Card Hot-listing | ATM Card Services | Cheque Book Requests | Exchange Rate Enquiries | International Fund Transfer

CSB Complaints Redressal Option of Different Services

The Bank provides multiple grievance redressal options for the speedy resolution of customer service register with the bank.

Level I: Offline/Online Complaint Registration

At the first level, a grievance can be lodged a written complaint at the Branch with the customer and complaint details. Alternatively, if the customer is unable to visit a CSB Branch to register a complaint, then customers can register their complaints online.

Click here to register your complaint online.

If the complaint is not resolved within a reasonable period or the resolution does not meet the customer’s expectations then the customer can step up to the higher level.

Level II: Zonal Nodal Officers

The unresolved grievance may be taken up with the Zonal Nodal Officers who are entrusted with the duty of redressal of grievances that have not been resolved at the branch level. (For contact details of the Nodal Officers please click here)

Level III. Banks’ Principal Nodal Officer

In case the grievances have not been resolved to the satisfaction of the customer by the two levels as above, the matter may be taken up with the Principal Nodal Officer of the Bank.

Shri V. Ganesan, Head – Recovery & Credit Monitoring, CSB Bank Ltd, Head Office, “ CSB Bhavan”, St. Mary’s College Road, Thrissur 680 020, KERALA, Phone: 0487 6619280, [email protected]

The Zonal Nodal Officer or the Principal Nodal Officer, as the case may be, will acknowledge the grievance within five days of receipt and start proceedings to resolve the grievance within a maximum period of three weeks. The customer will be suitably apprised about the progress of the actions and the reasons for the delay in the process of resolution.

Level IV. Banking Ombudsman

If the customer feels disappointed with the solutions provided by the various levels within the bank, or if he does not get a satisfactory reply within a period of one month, he may approach the Banking Ombudsman located in the respective state capital. The details of the Banking Ombudsman are available here

Grievances related to ATM cum Debit Card operations

For help/ assistance in ATM cum Debit Card operations, the customer may contact CSB Phone Banking* or submit the respective complaint form click here duly filled up, to the branch or mail the same to [email protected].

Grievances related to Netbanking operations

For help/assistance in Netbanking operations, customers may contact CSB Phone Banking* or mail to [email protected].

Grievances Related to Mobile Banking Operations

For help/assistance in Mobile banking operations, customers may contact CSB Phone Banking* or mail to [email protected]. General queries/Grievances – Please contact CSB Phone Banking* or mail to [email protected].

CSB Bank Head Office

CSB Bank Ltd, (formerly The Catholic Syrian Bank Ltd). Head Office, CSB Bhavan, P.O Box No.502, St.Mary’s College Road, Thrissur–680020, Kerala, India

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