Equitas Small Finance Bank Grievance/Nodal Officer

Equitas Small Finance Bank offers multiple ways to solve your complaint. You can choose the below options to raise your complaint. Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman and not prior.

Level 1

Please approach your Branch Manager / Branch Operations Manager for any feedback/complaints that you wish to lodge with us. Equitas Small Finance Bank officers will assist in resolving the issues for you.

You may also register your feedback/complaints online through the “Contact us” link if you have registered for netbanking.

(or)

Contact at Toll-Free Number 1800 103 1222 or write to us through the email address – [email protected]

Level 2

If you have not received a satisfactory response at Level 1 with 7 working days, please send an email to Equitas Small Finance Bank Nodal Officer at [email protected].

Name –  Smitha Kumar

Address – Equitas Small Finance Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002.

Contact No – 044-40048570

Level 3

If you have not received a satisfactory response at Level 2 within 7 working days, please send an email to Equitas Small Finance Bank Principal Nodal Officer at [email protected].

Name – Dheeraj Mohan

Address – Equitas Small Finance Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002.

Contact No – 044-40048560

Level 4

If you are still not satisfied with the resolution provided and/or in the case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

For Grievance Redressal Policy, click here

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