ESAF Small Finance Bank is an Indian small finance bank providing banking services and small loans to the underbanked. ESAF Small Finance Bank products include fixed deposits, savings accounts, current accounts, loans, and NRI (rupee) accounts. If you’re a customer of ESAF Small Finance Bank or need information on any product or service then you can contact the ESAF Small Finance Bank customer care number. The customer support executive will assist you with your queries related to banking.
ESAF Small Finance Bank Customer Care Number
| 1800-103-3723 | ESAF Small Finance Bank Customer Care Number (Toll-Free) |
| 080-4552-0100 | ESAF Small Finance Bank Customer Care Number (Paid line for NRI customers) |
ESAF Small Finance Bank Customer Care Email
| [email protected] esafbank.com |
ESAF Small Finance Bank Customer Care Email |
| [email protected] esafbank.com |
ESAF Small Finance Bank Customer Care Email for any Enquiry |
ESAF Small Finance Bank Mobile Banking Number
To know your account balance or get your mini statement all you have to do is give us a missed call. It’s as simple as that.
| 85928-66639 | ESAF Small Finance Bank Account Balance Enquiry |
| 85938-66639 | ESAF Small Finance Bank Account Mini Statement Enquiry |
ESAF Small Finance Bank SMS Banking Number
The esteemed customers of ESAF SFB can avail of the following services by SMS Banking services through 9990016467 (OR) 8086077575.
- Balance Enquiry (send < BAL > to 9990016467 (OR) 8086077575)
- Mini statement (send < MINI > to 9990016467 (OR) 8086077575)
- Cheque Status (send < CHQSTATUS > to 9990016467 (OR) 8086077575)
- Stop Cheque Request (send < CHQSTOP > to 9990016467 (OR) 8086077575)
- Chequebook Request (send < CHQBOOK > to 9990016467 (OR) 8086077575)
- Debit card pin Regeneration (send < EPIN > to 9990016467 (OR) 8086077575)
- Change of Primary Account number (send < SETPRIME XXXX > to 9990016467 (OR) 8086077575) (Last four digit of to be updated account number)
Important Link
- Click here Complaints and feedback form
- Customer Grievance Form
ESAF Small Finance Bank Complaints and Grievance Redressal
ESAF Bank is committed to extending the best possible services to its customers. ESAF customers can contact for information on products and services as well as in case of any grievance. If you are not satisfied with ESAF Small Finance Bank products/services then you can lodge a complaint via the following.
Level I:
If you have any service requests/complaints, please contact the 24-hour call center number which is given below, or contact the branch or email [email protected]. You can visit the link to know the Branch head details. (https://www.esafbank.com/complaints-and-grievance-redressal/)
| 1800-103-3723 | ESAF Small Finance Bank Customer Care Number (Toll-Free) |
| 080-4552-0100 | ESAF Small Finance Bank Customer Care Number (Paid line for NRI customers) |
Level II:
Even after 5 days, if you are still not satisfied with the resolution you may contact Cluster Head. You can visit the link to know area wise cluster head (https://www.esafbank.com/complaints-and-grievance-redressal/)
Level III:
If you feel your complaint has not been handled properly even after 10 days you may contact the Regional Nodal Officer:
Level IV:
If the complaint is not resolved even after 10 days you may contact the Principal Nodal Officer at the below address:
Contact Person – Mr. Abiesh Jose, Principal Nodal Officer, ESAF Small Finance Bank. ESAF Bhavan, Mannuthy, Thrissur-680651. Phone No – 8589001933 Email – [email protected]
Level V:
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. The complainant can approach the Banking Ombudsman only if the complaint is not resolved within 30 days after contacting the bank. For the details of the Banking Ombudsman Scheme including the address of offices of various Banking Ombudsman offices, please Click here.
The complaint lodging portal of the Ombudsman is https://cms.rbi.org.in
A toll-free number – 14448 (9:30 am to 5:15 pm) – is also available for customers to seek assistance in filing complaints and information on grievance redressal, with multi-lingual support.
For the details of the Banking Ombudsman Scheme including the address of offices of various Banking Ombudsman offices, please Click here.
If you experience any inconvenience while registering/escalating your complaints online, please contact through e-mail [email protected]
For grievances/queries related to third party products (Insurance & Pension) please click here
Insurance products grievances :
For grievances/queries related to insurance products, please send in your concerns to [email protected]
PFRDA Pension Products: Grievances
For grievances related to NPS-Lite/ Atal Pension Yojana / NPS (All Citizens India), please send your concerns to [email protected]
Block ESAF Small Finance Bank Card
To block your Debit, Credit or any other card issued by the bank, Please contact on 1-800-103-3723 (1-800-103 – ESAF) or 080-4644-3723 (080-4644 – ESAF).
Please email us at [email protected].
Please visit the nearest ESAF Bank branch.
Complaints and feedback form
Please click here to fill the complaints/feedback form, You will receive an immediate response.
ESAF Small Finance Bank Corporate Office
Esaf Small Finance Bank, Esaf Bhavan, Mannuthy P. O., Thrissur, Kerala, India – 680651. Tel – 0487 7123456