Federal Bank Limited is a major Indian Private sector bank headquartered in Aluva, Kochi. The bank has more than 1,250 branches spread across different states in India. It also has its Representative Offices abroad at Abu Dhabi, Qatar, Kuwait, Oman, and Dubai. If you owned a Federal Bank credit card and need help on queries related to your credit card bill, loss of card, payment-related queries, or for any other help you can call on Federal Bank credit card customer care number.

Federal Bank Phone Banking Care Number

1800-425-1199 Federal Bank Customer Care Number for  Indian
1800-420-1199 Federal Bank Customer Care Number for  Indian
080-61991199 Federal Bank Customers Calling from abroad
+91 484 2630995 Federal Bank Customers Calling from abroad

In case of Grievance related to Credit cards, please write to [email protected]


Important Links


Reporting of Transaction/s Not Done By You

Reporting by calling at our Contact Centre

To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by you, dial the pan India toll-free number 1800 -425 -1199 or 1800 -420 -1199 to avail of the services of our Contact Centre. Customers from abroad shall dial +91-484-2630994 or +91-484-2630995.

Reporting via email to [email protected]

On receiving the mail, our customer care executive will call back the customer on their registered mobile number, for confirming the details provided by the customer. Customers are requested to provide the following details in the email [email protected]

Reporting via sending an SMS

By sending an SMS to 9895088888 from your registered mobile number in the format given below: Format :– NO <space> last four digits of Federal bank account number (Example :– NO 1248)

Upon receiving your SMS, our customer care executive will give a callback on your registered mobile number, for obtaining further details.

Reporting via website

To report unauthorized transactions (Click here). Upon receiving the details, our customer care executive will give a callback on your registered mobile number, for obtaining further details.


How do I generate the PIN for my credit card?

You can generate your credit card PIN by using any of the following options.

  • Using FedMobile App: Go to Services  –> Credit Card –> Generate Credit Card Pin
  • Using Interactive Voice Response (IVR) System, Dial our Toll-free number 1800-420-1199.

Lost or Stolen Cards

You must notify the Bank immediately in the event the Card is lost, stolen, not received or is being used without your permission. In the case of such loss/theft etc. you must notify the Bank in writing of such loss/theft etc., immediately after filing the police complaint/ First Information Report (FIR) a copy of which must accompany the notice to the Bank.

Pending written notice, you may also inform the Bank telephonically of such loss/theft etc. The Bank will upon adequate verification temporarily suspend the Card Account but will not be liable for any inconvenience caused to you and this account.


Federal Bank Grievance Redressal

If you are not satisfied with our services including outsourced services, please write to our Grievance Redressal Team at:

[email protected] (Customers from India) | [email protected] (For customers abroad)

Blocking or reporting of transactions not done by you – Click to Know More

In case of grievances related to Covid19 related stress, Scheme for Grant of Ex-gratia Payment or  COVID-19 relief package, please write to our Grievance Redressal Team at:

[email protected]

Submit your grievance online at Covid Related Stress-Grievance Redressal Portal.

Level 1 ↓

Call our 24-hour customer care on 1800-425-1199 / 1800-420-1199.

(OR)

Contact your Branch or submit your complaint online.

(OR)

Submit your complaint using the Customer Grievance form

Level 2 ↓

If you are still not happy with the resolution, please contact Zonal Nodal Officer

Zonal Officers for Grievance Redressal

Level 3 ↓

If you think that your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please Write to:

Ms. Shalini Warrier, Executive Director and Chief Operating Officer, CEO’s Secretariat
Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala -683 101. E-mail: [email protected]. Fax: 91 484 2626366

After exhausting all the above machinery/ channels, if you are not satisfied, you may write to:

The Managing Director & CEO, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala, India – 683 101.

List of Key Functionaries

Level 4 ↓

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.

For the salient features of the Banking Ombudsman Scheme 2006 and addresses of the Banking Ombudsman Offices please see the link given below.

https://www.federalbank.co.in/grievance-redressal