Passengers who are not satisfied with the customer care response of Air India/Air India Express/Alliance Air can follow the below-given Grievance handling mechanism or write his/her grievance to Air India Nodal Officer. If your issue is still unresolved may appeal to Air India Appellate Authority. Below are the contact details of the Air India Complaint Nodal Officer and Air India Appellate Authority.
A simplified and convenient procedure is to report grievances, complaints, and feedback.
- Visit the Air India website www.airindia.in > contact us >customer support > feedback form. On submission of the feedback form, an automated acknowledgment “Unique Reference Number” will be instantly generated. It will help to track the status of your complaint with a unique reference number.
- You can also contact Air India Regional Customer Service Offices for redressal of your grievance/complaint.
Air India Regional Grievance/Complaint Customer Service
| India (National Queries) | Outside India (International Queries) |
| [email protected] (Eastern Region) | [email protected] (Eastern Region) |
| [email protected] (Northern Region) | [email protected] (Northern Region) |
| [email protected] (Southern Region) | [email protected] (Southern Region) |
| [email protected] (Western Region) | [email protected] (Western Region) |
- Asia Pacific, Gulf Middle East & Africa, US & Canada, Europe → [email protected]
Air India Complaint/ Grievance Handling Officer
Air India Nodal Officer → Mrs. Renu Golan, Sr. AGM (Traffic Services-Comml), Air India. E-mail – [email protected], [email protected]
Air India Nodal Officer → Mr. Vivek Sharma, Sr. Manager (Commercial)-TS, Board Line : 011 2462 2220 Extn 4542, Direct Line – 011 2464 3712, Fax No – 011 2469 3851, Email Address – [email protected]
Air India Appellate Authority → Mr. Rishikant Singh, Dy. General Manager (Commercial-Traffic Services), Air India. E-mail – [email protected]
Air India Appellate Authority → Mr Sanjiv Kumar, General Manager (Commercial) – TS. Board Line : 011 2462 2220 Extn 4530, Direct Line – 011 2465 5364, Fax No – 011 2469 3851, Email Address – [email protected], [email protected]
Air India Vigilance Department
Information about corruption, malpractices, cheating, misconduct on the part of any employee / travel agent / handling agency of Air-India or any activity causing financial/wrongful loss to Air-India can be reported to Chief Vigilance Officer, Air India Limited, 20th Floor, Air India Building, Nariman Point, Mumbai 400 021. Tel.No: +91 22 2279 6497, Fax: +91 22 2282 8311, Email – [email protected]
Voice complaints can also be registered by dialing – +9122 26265588
Air India Senior officers Contact in Vigilance Department
| Sr.No | Name | Designation | Address | Office Tele. | Fax | |
|---|---|---|---|---|---|---|
| 1 | Amal Garg, I.R.S | Chief Vigilance officer | 2nd floor, Vigilance Headquarters, Air India Reservations Office, Besides Safdarjung Airport, Safdarjung , New Delhi-110003. | 011-24667604 | - | [email protected] |
| 2 | Rajnessh Kumar Bagga | General Manager-HQ | 2nd floor, Vigilance Headquarters, Air India Reservations Office, Besides Safdarjung Airport, Safdarjung , New Delhi-110003. | 011 -24667607 | - | [email protected] |
| 3 | Sanjay Kohli | Regional Vigilance Head (Northern Region) | Vigilance Department GSD Complex IGI Airport, Terminal – 2, New Delhi-110037. | 011-25654079 | 011-25654079 | [email protected] |
| 4 | Bosco Anthony | Regional Vigilance Head (Western Region) | Vigilance Department, Air India Limited R.No. 110, THQ Building, 1st floor, Old Airport, Kalina, Santacruz(East) Mumbai-400029 | 022-26265687 | 022-26157838 | [email protected] |
| 5 | Prajit Kumar Palit | Regional Vigilance Head (Eastern Region) | Vigilance Department Airlines House, 2nd Floor, 39 CR Avenue, Kolkata 700012. | 033-22110818 | 033-22116140 | [email protected] |
| 6 | Thiyagarajan. T | Regional Vigilance Head (Southern Region) | Vigilance Department Air India Limited Airlines House, Meenambakkam, Chennai 600027. | 044-22561938 | 044-22560075 | [email protected] |