Customers who are not satisfied with any of the resolutions provided by Axis direct customer care or contact Axis direct grievance officer for unresolved complaints related to any of your Axis direct services.
Axis Direct Grievance Escalation Procedure
Level 1 – For trading-related queries RI customers could write to us at [email protected] or call us on 022-40508080/61480808. NRI Customers could write at [email protected] or call on 91-22-61480809
Information required while registering the query and send the query from your registered E-mail Id for security purpose
- Client name
- Client code
- Mobile number
- Complaint description
Level 2 – If you do not receive a satisfactory response at Level 1 within 3 working days, you could write to [email protected].
Level 3 – If you still have not received a satisfactory response at Level 2 within 7 working days, you could contact our Compliance Officer at [email protected].