Paytm Money is an intermediary and works with different AMCs and its RTAs for purpose of execution of investment decisions of investors. Paytm Money customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on best effort basis to provide a delightful experience to our customers.

Level 1

The customer can approach customer support help desk via the “customer support” tab in the Paytm Money mobile application or by visiting Paytm Money website via www.paytmmoney.com.

Level 2

If the customer’s issue is unresolved after a period of 15 days from the date of first raising the issue at Level 1 or if the customer is not satisfied with the response provided at Level 1, the Customer may, post completion of a 15 day period from the date of first raising the issue at Level 1, write to the Compliance Officer at:

The Compliance Officer, Paytm Money Limited, The Hub, 8/2, Sarjapur Main Road, Ambulipura Village, Varthur Hobli, Bengaluru – 560103. Email: [email protected]

 

If the customer is not satisfied with Paytm Money’s grievance redressal, the customer may, approach SEBI at: www.scores.gov.in. or by calling on Toll-Free Helpline No. 1800 22 7575 / 1800 266 7575.

Note – If any case needs additional time, Paytm Money will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

If the complaint is not resolved at Level 2, or if the customer is not satisfied with Paytm Money’s grievance redressal, the customer may, approach SEBI at: www.scores.gov.in. The process for approaching SEBI is provided below.

  • Step 1) Go to www.scores.gov.in and click on “Complaint Registration” under “Investor Corner”.
  • Step 2) Fill the complaint registration form containing personal details.
  • Step 3) Provide the complaint details.
  • Step 4) Ensure that you fill the mandatory fields on the form.
  • Step 5) Select the correct complaint category, entity name, nature of complaint.
  • Step 6) Provide complaint details in brief (up to 1000 characters).
  • Step 7) A PDF document (up to 2MB of size for each nature of complaint) can also be attached along with the complaint as supporting document.

On successful submission of complaint, a system generated unique registration number will be displayed on the screen which may be noted for future correspondence. An email acknowledging the complaint with complaint registration number will also be sent to the email id entered in the complaint registration form. In case, you are not able to register a complaint online, you can send your complaint through post to any of the SEBI offices whose addresses are given at SEBI Website on : http://www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html