If you have an unresolved complaint related to any of your Paytm Payments Bank query then you can follow the below Grievance redressal mechanism to resolve your Paytm Payments Bank complaint or contact the Paytm Payments Bank grievance officer.
Customers can reach the District-wise list of Grievance Officers. If the Grievance officer is unable to solve the problem then you can reach the below steps.
Level 1 (Queries) ↓ Online queries in Paytm app (https://m.p-y.tm/care) First response time – 2 working days
Resolution Time
- Bank’s internal resolution time – 4 working days
- Resolution time does not include the time taken by the customer to provide required information/documentation.
- If any case/transaction is related to third party or outside bank entity then the TAT will be dependent on the respective clearing house/other banks /network providers/regulator. Resolution time will include this TAT along with Bank’s internal resolution time.
- If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
Level 2 (Queries) ↓ If the timely resolution is not provided in step 1 or customer is not satisfied with the resolution provided, he/she can call on 24 x7 helpline number – 0120-4456-456
Resolution Time
- Bank’s internal resolution time – 4 working days
- Resolution time does not include time taken by the customer to provide required information/documentation.
- If any case/transaction is related to third party or outside bank entity then the TAT will be dependent on the respective clearing house/other banks /network providers/regulator. Resolution time will include this TAT along with Bank’s internal resolution time.
- If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.
Level 3 (Complaints) ↓ If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:
Nodal Officer – For locations falling under the jurisdiction of Banking Ombudsman offices in Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I), New Delhi (II), New Delhi (III), Dehradun and Jammu.
Paytm Payments Bank Limited → V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Yogender Singh, Phone Number: 0120-4809661. Email at: [email protected].
Paytm Nodal Officer – For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru, Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram, Ranchi, and Raipur.
Paytm Payments Bank Limited → V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Ujjawal Sharma, Phone Number: 0120-4809661. Paytm Payment Bank Nodal Officer Email: [email protected].
Principal Nodal Officer
Paytm Payments Bank Limited → V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Rohan Lakhaiyar, Phone Number: 0120-4809661. Email at: [email protected].
Paytm Payment Bank Customer Care Number & Email
| 0120-4456-456 | Paytm Payment Bank Queries |
| 1800-120-130 | Paytm Payment Bank IVR Helpdesk Report Fraud |
| [email protected] | Paytm Payment Bank Care Email |
| [email protected] | Paytm Payment Bank Report Fraud |