If you have already contacted the Zomato customer care number and still your Zomato order-related complaint is unresolved then you can reach to the Zomato Grievance/Zomato Nodal Officer. Below are the steps that how to escalate issues in zomato.
Zomato Customer Grievance Redressal Mechanism
For any order-related issue, you may first reach out to Zomato chat support on the Zomato app for real-time basis resolution. You may write to [email protected] to resolve your order-related grievance within the prescribed timeline.
For a complaint raised on [email protected], you will receive a unique ticket number to track the status of your complaint.
In case you do not receive a satisfactory response from chat support and [email protected] as the case maybe, you can escalate the matter to our Grievance Officer by giving reference to the ticket number generated from [email protected] and we shall address your concern within an estimated time of forty-eight (48) hours.
Zomato Grievance Officer → Zomato Private Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102, India. Contact Person – Aashish Suneja, Email address: [email protected], Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)
Zomato Nodal Officer → Zomato Private Limited, Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana – 122102, India. Contact Person – Ashwat Kumar, Email address: [email protected], Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)
Zomato Offices
Zomato Registered Office → Zomato Private Limited, GF-12A, 9A Meghdoot, Nehru Place, New Delhi – 110019
Zomato Corporate Office → Pioneer Square, Tower 1- Ground to 6th Floor and Tower 2- 1st and 2nd Floors, Near Golf Course Extension, Sector-62, Gurugram, Haryana, 122098. Email at – [email protected]
Zomato International Registered Office
For Users residing in EU/EEA – Zomato Media Portugal, Unipessoal LDA, Avenida 24 de Julho, N 102-E, 1200-870, Lisboa, Portugal
For Users residing in the USA – Zomato USA, LLC. 7427 Matthews Mint Hill Rd., STE 105, #324, Mint Hill, NC 28227
For Users residing in any other part of the world – Zomato Private Limited, Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram– 122009. Email at – [email protected]
For any complaint against zomato contact national consumer helpline.