If you have already contacted the Zomato customer contact number and still your Zomato order-related complaint is unresolved then you can reach to the Zomato Grievance/Nodal Officer.


Zomato Customer Grievance Redressal Mechanism

For any order-related issue, you may first reach out to us via chat support on the Zomato app for real-time basis resolution. You may write at [email protected] and our support will strive to resolve your order-related grievance within the timelines prescribed under applicable laws.

For a complaint raised on [email protected], you will receive a unique ticket number to track the status of your complaint.

In case you do not receive a satisfactory response from the chat support and [email protected] as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from [email protected] and we shall address your concern within an estimated time of forty-eight (48) hours.

Zomato Grievance Officer → Zomato Private Limited, Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram – 122009, Haryana, India. Contact Person – Kanishk Chaturvedi, Email: [email protected]Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)

Zomato Nodal Officer → Zomato Private Limited, Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram – 122009, Haryana, India. Contact Person – Ankit Agarwal, Email: [email protected]Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)

Zomato USA Grievance Officer →  Zomato USA LLC. 601 S. Cedar Street, Suite 111, Charlotte, NC 28202. Email: [email protected].


Zomato India Registered  & Corporate Office Address

Registered Office → Zomato Private Limited,  GF-12A, 9A Meghdoot, Nehru Place, New Delhi – 110019

Corporate Office → Zomato Private Limited, Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram – 122009. Email at – [email protected]


Zomato International Registered Office

For Users Residing in EU/EEA → Zomato Media Portugal, Unipessoal LDA, Avenida 24 de Julho, N 102-E, 1200-870, Lisboa, Portugal

For Users Residing in the USA → Zomato USA, LLC. 7427 Matthews Mint Hill Rd., STE 105, #324, Mint Hill, NC 28227

For Users Residing in Any other Part of the World → Zomato Private Limited, Ground Floor, Tower C, Vipul Tech Square, Sector 43, Golf Course Road, Gurugram – 122009. Email at – [email protected]