ICICI Prudential Life Insurance is a joint venture between ICICI Bank, a premier financial powerhouse, and Prudential plc, a leading international financial services group. The company offers services in life insurance, pensions, and health insurance to individuals and groups. If you are a customer of ICICI Prudential Life Insurance services then you can contact the ICICI Prudential Life Insurance customer care number for help or visit the official website of ICICI Prudential Life Insurance.

ICICI Prudential Life Insurance
ICICI Prudential Life Insurance
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ICICI Prudential Life Insurance Customer Care Contact

1860-266-7766 ICICI Prudential Life Insurance Existing Customer Service Related Queries (10:00 A.M. to 7:00 P.M, Monday to Saturday (except national holidays)
1800-267-9777 ICICI Prudential Life Insurance Toll-Free Customer Number To Buy Policies Online
+91 22 6193 0777 ICICI Prudential Life Insurance NRI Customer Service Related Queries (10:00 A.M. to 7:00 P.M, Monday to Saturday (except national holidays)
1860-266-7766 ICICI Prudential Life Insurance For Group & Annuity Customers (10:00 A.M. to 7:00 P.M, Monday to Saturday (except national holidays)
1860-266-7766 ICICI Prudential Life Insurance For Claim Related Queries (10:00 A.M. to 7:00 P.M, Monday to Saturday (except national holidays)

ICICI Prudential Life Insurance Customer Support Email

[email protected] ICICI Prudential Life Insurance Customer Service Email For any assistance
[email protected] ICICI Prudential Life Insurance Customer Service Email To Share your thoughts, queries, or feedback
[email protected] ICICI Prudential Life Customer Service Email For assistance and information regarding Group Annuity
[email protected] ICICI Prudential Life Insurance Customer Support Email To Register a health or death claim by sending an e-mail

Important Links


ICICI Prudential Life Insurance Grievance Redressal

ICICI Prudential Life Insurance grievance resolution process is carried out by senior officers and we aim to resolve your queries and problems in the fastest and most efficient manner. You can read more about our grievance redressal policy here.

Submit your concern following the matrix below and we shall respond with a resolution within 15 calendar days.

Level 1

  • Meet the Grievance officer at your nearest ICICI Prudential Life Insurance Branch. Click here for details.
  • You can also write to us from your registered email ID at [email protected]
  • Call our Customer Service Helpline number 1860 266 7766 (for calls within India) or +91 22 6193 0777 (for contacting us from outside India) to report your grievance or click here to submit your grievance.

If you are not satisfied with the resolution you receive you may approach Level 2 of the Escalation Matrix.

Level 2 –

If you are not satisfied with the resolution, you may take your concern to ICICI Prudential Life Grievance Redressal Officer Ms. Ashwini Bondale, Vice President-Customer Service by clicking here. You may write to [email protected].

If you are not satisfied with the resolution, you may approach Level 3 of the Escalation Matrix.

Level 3 –

If the resolution is still not up to your expectations, you can approach ICICI Prudential Life Grievance Redressal Committee by clicking here

To submit your written grievance, you can post it to – ICICI Prudential Life Insurance Co. Ltd, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025

If your concern remains unresolved, you may approach the Insurance Ombudsman for redressal. Click here to view the addresses of the Insurance Ombudsman Offices. As per the Insurance Ombudsman Rules 2017, a policyholder can approach an Ombudsman only if the value of the claim is less than 30 lakhs.


ICICI Prudential Life Insurance Registered Office

ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel – 40391600 (Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)