IndusInd Bank is an Indian bank headquartered in Mumbai. The bank offers commercial, transactional, and electronic banking products and services. It offers a wide range of products and services like deposits, loans, investments, insurance, forex services, Demat services, online services, and wealth management services. If you’re holding an account in the IndusInd Bank and need any help related to any of the banking products and services then you can call on the IndusInd Bank customer care number.
IndusInd Bank Customer Care Number
| Segment | Within India | Outside India |
| All customers | 18602677777 | 022-44066666 |
| Premium Banking / Credit Cards* | 18602677777 | 022-42207777 |
| Vehicle Loan | 18001023333 | 18001023333 |
IndusInd Bank Missed Call Banking Services
IndusInd Bank provides you Missed Call banking services to check your account balance, download our video branch app and apply for our products by simply giving a missed call on the numbers shown below from your registered mobile number.
| 18002741000 | Get Account Balance |
| 18005323344 | Apply for IndusInd Bank Loan |
| 18008336677 | Apply for any IndusInd Bank Product |
IndusInd Bank SMS Banking Services
With IndusInd Bank’s SMS Banking service, you can now get access to your account information from anywhere anytime. Just SMS your request from the mobile number linked to your IndusInd bank account and get an instant reply to your queries. Link your mobile number with your account number and avail of the SMS banking facility. Please visit your nearest IndusInd Bank branch to update your mobile number with your account. Keep track of your account anywhere anytime – get account balance, know the last 3 transactions in the account, get MMID for your account, recharge your own or other’s mobile number, and much more with your primary account.
Send the below SMS keywords to 9212299955
| Service | SMS format | Example |
|---|---|---|
| Check IndusInd Bank Account Balance | BAL | BAL |
| Check IndusInd Bank Last 3 transactions | MINI | MINI |
| Recharge Own-Mobile Number* | MYREC<space>RECHARGE AMOUNT<space>Last 4 digits of debit card | MYREC 100 5678 Rs. 100 own-mobile recharge if debit card no. is xxxx xxxx xxxx 5678 |
| Recharge other mobile number | MOB<space>10-DIGIT MOBILE NO<space>TELECOM OPERATOR NAME<space>RECHARGE AMT<space>Last 4 digits of debit card | MOB 9876543210 AIRTEL 100 5678 Rs. 100 recharge for Airtel mobile no. 9876543210 if debit card no. is xxxx xxxx xxxx 5678 |
| Recharge DTH connection | DTH<space>SUBSCRIBER ID<space>OPERATOR NAME<space>RECHARGE AMT<space> Last 4 digits of debit card | DTH 12345 TATASKY 500 5678 Rs. 500 recharge for Tatasky subscriber ID 12345 if debit card no. is xxxx xxxx xxxx 5678 |
| Generate MMID | GETMMID | GETMMID |
You can raise service requests, apply for our products at branches, on the website, or by calling up the contact centre. In addition to the above channels, the Bank had opened up the SMS channel for request capturing.
You can now raise requests for the following services by simply sending an SMS from your registered mobile number as given below.
Send the below SMS keywords to 567677
| Request Type | Syntax/Keyword | Example |
|---|---|---|
| Duplicate Statement request | STMT <Space> last 4 digits of the account no. | STMT 5678 If Account no. is xxxx xxxx 5678 |
| Duplicate FD advice request | DFD<Space>last 4 digits of FD no. | DFD 1234 If FD no. is xxxx xxxx 1234 |
| ADD on card request | ADD ON<Space>last 4 digits of account no. | ADD ON 5678 If Account no. is xxxx xxxx 5678 |
| TDS certificate request | TDS<Space>Pan No<Space>QuarterFY | TDS ABCDE1234F Q3FY2016 If PAN is ABCDE1234F |
| Apply for Home Loan | HL<Space>last four digits of account no. | HL 5678 If Account no. is xxxx xxxx 5678 |
| Apply for Credit Card | CC<Space>last four digits of account no. | CC 5678 If Account no. is xxxx xxxx 5678 |
| Apply for FD | FD<Space>last four digits of account no. | FD 5678 If Account no. is xxxx xxxx 5678 |
| Apply for Account Grouping | Group A/C<Space>last four digits of account no. | GROUP A/C 5678 If Account no. is xxxx xxxx 5678 |
| Apply for New Account | New Acc<Space>last four digits of account no. | New Acc 5678 If Account no. is xxxx xxxx 5678 |
| Apply for E-Locker | Elocker<Space>last four digits of account no. | ELOCKER 5678 If Account no. is xxxx xxxx 5678 |
| Lodge a complaint | COMPLAINT | COMPLAINT |
| Help on above SMS keywords | HELP | HELP |
Send the below SMS keywords to 5676757
| Request Type | Syntax/Keyword | Example |
|---|---|---|
| Link your Aadhar no. to your Account no. | SEED<Space>12 digit IndusInd Account Number<Space>12 digit Aadhar Number | SEED 123456789012 098765432109 If Account no. is 123456789012 and Aadhar no. is 098765432109 |
| DBTL – LPG seeding through SMS | DBTL<Space>12 digit IndusInd Account Number<Space>17 digit LPG ID | DBTL 123456789012 12341234123412341 If Account no. is 123456789012 and LPG ID is 12341234123412341 |
| PMJBY – New PMJBY enrolment | PMJJBY<Space>YES<Space>Nominee Name | PMJJBY YES Sumit Singh If Nominee name is Sumit Singh |
| PMSBY – New PMSBY enrolment | PMSBY<Space>YES<Space>Nominee Name | PMSBY YES Sumit Singh If Nominee name is Sumit Singh |
IndusInd Bank Customer Care Email (New Customer)
| [email protected] | IndusInd Bank Customer Care Email (Banking) |
| [email protected] | IndusInd Bank Customer Care Email (Credit Card) |
| [email protected] | IndusInd Bank Customer Care Email (Loans) |
IndusInd Bank Customer Care Email (Existing Customers)
| [email protected] | Forex Card/Insurance/Home Loan/Investment |
| [email protected] | Exclusive |
| [email protected] | Duo Card |
| [email protected] | Gold/Classic/Business Gold |
| [email protected] | Indulge Credit Card |
| [email protected] | NR Account (For NRIs) |
| [email protected] | Pinnacle/Legend/Signature/Jet Airways Odyssey/WorldMiles Signature |
| [email protected] | Vehicle Loan |
| [email protected] | IndusInd Bank Staff |
Important Links
- Customer Services
- Frequently Asked Questions
- Personal Banking- Customer Enquiry Form
- ATM / Branch Locator
- Request Call Back form
- KYC for banking customers
- DND Registration form
- Feedback Form
IndusInd Bank Grievance Redressal
Customers can contact Branch/Contact Centre to get their queries, feedback, or complaints addressed. In case, Branch / Contact Centre are unable to resolve the issue within 7 working days, Customers can escalate the same to the Regional Heads through Head – Customer Care as under.
Banking (Escalation Head- Customer care)
Mr. Dickson Baptista, Head – Customer Care, Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri – East, Mumbai – 400 093. Contact Number – 1860 267 7777. Email – [email protected]
Credit Cards (Escalation Head- Customer care)
Mr. Pratap Pillai, Head – Cards Services, Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri – East, Mumbai – 400093. Contact Number – 1860 267 7777. Email – [email protected]
IndusInd Bank Principal Nodal Officer Escalation
If you are not satisfied with the response received from the Escalation – Head -Customer care, you may escalate your concern to the IndusInd Bank Principal Nodal Officer in the following ways. Click here to write instantly to Mr. Vikas Nigam. Write to (Do not forget to quote your interaction reference number and first point of contact with the bank.)
Mr. Vikas Nigam, Senior Vice President & Principal Nodal Officer, Induslnd Bank Ltd. 2nd Floor, Building No.7, Solitaire Corporate Park Chakala, Andheri (E), Mumbai – 400093. E-mail – [email protected]. Tel. No – (022) 6641 2267. Fax: (022) 6641 2318
- Details of Functional Heads at Corporate level
- Details of Nodal officers Regional and Corporate level
IndusInd Bank Registered Office
IndusInd Bank Limited, 2401 Gen. Thimmayya Road (Cantonment), Pune-411 001, India. Tel: +91 20 3046 1600-609