Customers of Jana Small Finance Bank can follow the below-given Grievance redressal procedure to solve any of your complaints.
Level – 1
Jana Small Finance Bank recommends that you go through the Grievance Redressal policy before you submit your request. Click to submit your request. Drop an email to [email protected].
Call on Banking Jana Small Finance Bank toll-free number – 1800 2080 (24/7) OR MFI Toll-Free Number – 1800 4200 (7 a.m. to 10 p.m.)
Visit Jana Small Finance Bank Branch. You can find the branch by clicking on Locate nearest branch link.
Write to Jana Small Finance Bank Customer Service Department at the given address
Jana Small Finance Bank Ltd, No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025.
Level – 2
In case you do not receive a satisfactory response at Level 1 within 7 working days, please click here
Level – 3
In case you do not receive a satisfactory response at Level 2 within 5 working days, please do write to Principal Nodal Officer.
Name – Shirley George, Email Id – [email protected], Contact Number – 080-68131421. Nodal Office Timings – 9 AM to 6 PM (Mon to Fri). Address – Jana Small Finance Bank Ltd., No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025
In case your grievance does not get resolved at the Bank-Level within a month, you can write to the Banking Ombudsman