Kotak Mahindra Bank is an Indian banking and financial services company headquartered in Mumbai, India. It is India’s third-largest private sector bank by assets and by market capitalisation. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. The bank has 1600 branches and 2519 ATMs. If you’re a customer of Kotak Mahindra Bank or need information on any product and service then you can contact Kotak Mahindra Bank Customer Care number. The customer support executive will assist you, below are the contact information of various financial services of the Kotak Mahindra Bank.
Kotak Mahindra Bank Customer Care Number
If you have any queries please talk to Kotak Chat Bot, Keya or you can also find answers to most of your queries on our Help Center. For more detail talk to Kotak Mahindra Bank customer care number.
| 1860 266 0811 | 811 (9.30 AM to 6.30 PM) Monday to Saturday excluding holidays |
| 1860 266 2666 | Bank and Credit Card (24×7) |
| 1860 266 2666 | Personal and Home Loan (9:00 AM to 7:00 PM) Monday to Saturday excluding holidays |
| 1800 209 0000 | Fraud or any unauthorized transaction in your Account/Credit Card (24×7) |
Kotak Mahindra Bank Customer Care Number For NRIs
If you’re calling from outside India then use the NRI helpline number (+91 22 6204 2001), which is chargeable. NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll-free numbers for each country.
| +91 22 6204 2001 | Kotak Mahindra Bank NRI Customer Care |
| 1855-3656767 | USA |
| 001180044990000 | Australia |
| 00180044990000 | Hong Kong |
| 0080044990000 | UK |
| 18557684020 | Canada |
| +658001013054 | Singapore |
| 80001830148 | UAE |
Important Link
- Help Center
- Service Request Form
- Branch/ATM’s
- Aadhaar Number Update
- Aadhaar Enrolment Centres
- Track Application Status
- Do Not Call Form
- Careers
Kotak Mahindra Bank Grievance Officer
Level 1 ↓
Any of Kotak Mahindra Bank customers having a complaint about the Banking Services of the Kotak Mahindra Bank, she/he is requested to approach the concerned Branch Manager to resolve the matter in the first place. If any customer is not satisfied with the reply of the Branch Manager then customers can approach to Kotak Mahindra Bank customer care number or submit their request online on the website.
Also, customers can write at → Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013
Level 2 ↓
If you have not received a satisfactory response at Level 1 within 2 working days, please send an email to escalate to our Nodal Officer
Name – Mr. P. Balgi (Vice President)
Email – Click here
Address – Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097. Telephone No: 022-62042110 (*Mon to Fri 10.00 am to 6.00 pm excluding bank holidays)
Level 3 ↓
If you have not received a satisfactory response at Level 2 within 2 working days, please send an email to escalate to our Principal Nodal Officer
Name – Mr. K. Vora
Email – Click here
Address – Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097. Telephone No – 022-6204 2120 *Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman.
Kotak Mahindra Bank SMS Banking
Send an SMS to the below given text from your registered mobile number to 9971056767 or 5676788.
| Transaction | Keyword |
| Account balance | BAL |
| Last 3 transactions | TXN(space)Last 4 digits of Account Number |
| Last 3 months statement on email | STMT(space)Last 4 digits of Account Number |
| Statement on email for a particular month in the current financial year | STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month |
| Statement on email for any period | STMT(space)Last 4 digits of Account Number(space)Start period: First 3 letters of the month followed by last 2 digits of the year(space)End Period: First 3 letters of the month followed by last 2 digits of the year |
| Cheque Status Inquiry | CHQSTATUS(space)Last 4 digits of Account Number(space)6 digit cheque number |
| New Cheque Book Request | CHQBOOK(space)Last 4 digits of Account Number |
| Know your Credit Card Reward Points | CCREWSPACE(space)Last four digit of Credit Card number |
| Know your Customer Relationship Number (CRN) | CRN |
| Know Your Demat Account Number | DPACCT(space)Last 4 digits of Customer Relationship Number |
| Holding Value of Demat account | DPBAL(space)Last 4 digits of Customer Relationship Number |
| Nearest ATM | ATM(space)6 digit pincode |
| Nearest Branch | BRANCH(space)6 digit pincode |
| Regenerate Net Banking PIN | NETPIN(space)Last 4 digits of Customer Relationship Number |
| Regenerate Phone Banking PIN | PHONEPIN(space)Last 4 digits of Customer Relationship Number |
| Regenerate Debit Card PIN | DEBITPIN(space)Last 4 digits of Debit Card Number |
| Enable International Usage on Debit Card | DCENB(space)Last 4 digits of Debit Card Number |
| Activate Debit Card for use at merchant establishments (POS) | POSACT(space)Last 4 digits of Debit Card Number |
| Activate Debit Card | DCUNBLOCK(space)Last 4 digits of Debit Card Number |
| Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) | JYOTI(space)Nominee Name |
| Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY) | SURAKSHA(space)Nominee Name |
| Check your Kotak bank account application status | KACAPP(space)your XX digit Application Number |
| List of SMS banking keywords | HELP |
| Find APAC No. basis CRN No | APAC(space)CRN NO. |
| Find APAC No. basis Registration No | APACRGN(space)Vehicle No. |
| Loan a/c balance | LOANBAL(space)Application APAC no. |
| EMI details | LOANEMI(space)Application APAC no. |
| Loan amount financed | LOANFIN(space)Application APAC no. |
| Loan NOC Request | LOANNOC(space)APAC no. |
| Request for Loan Payment Collection | LOANPAY(space)APAC no. |
| Request for Loan SOA | LOANSOA(space)Application APAC No.(comma)EMAIL |
| Request for Loan Repayment Schedule | LOANRPS(space)Application APAC No.(comma)EMAIL |
| New vehicle loan | LOANNEW(space)MAKE(comma)MODEL NO. |
| Insurance Renewal | LOANINS(space)Vehicle No. |
| Vehicle in possession with bank | LOANPOS(space)CRN NO. |
| Link your AADHAAR to your account | AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number |
| Blocking of Debit Card | DCBLOCK(space) Last 4 digits of Debit Card Number |
| Unblocking of Debit Card | DCUNBLOCK(space) Last 4 digits of Debit Card Number |
| Credit Card current amount due | CCBAL(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card amount due as per last statement | CCDUE(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last three transactions | CCTXN(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last payment received | CCPYMT(space) Last 4 digits of your Kotak Credit Card Number |
| Total spends this month in Credit card | CCSPND(space) Last 4 digits of your Kotak Credit Card Number |
| Available credit balance | CCAVBL(space) Last 4 digits of your aKotak Credit Card Number |
| Credit card application status | CCAPP(space) your 13-digit Application Number |
Kotak Mahindra Bank Registered Office
27 BKC, C 27, G Block,Bandra Kurla Complex,Bandra (E), Mumbai – 400051