Max Life Insurance is one of the life insurers and a joint venture between Max India Ltd. and Mitsui Sumitomo Insurance Co. Ltd. It offers comprehensive life insurance and retirement solutions for long-term savings and protection to thirty lakh customers. If you need any help related to Max Life Insurance policy and claim-related query then you can call on the Max Life Insurance policy helpline number or visit the official website of Max Life Insurance.
Max Life Insurance Customer Care Number
1860-120-5577 | Max Life Insurance Customer Care Number, (9:00 AM to 6:00 PM Monday to Saturday) |
1800 200 3383 | Max Life Insurance Online Term Plan Helpline |
Send SMS, type PR <policy number> to 5616188 to get premium receipt. Request a Call Back
Max Life Insurance Customer Care for Website Support
0124-648-8900 | Max Life Insurance Online Plus Toll-Free Helpline Number, (09:00 AM to 09:00 PM Monday to Saturday) |
[email protected] | Max Life Insurance Online Plus Customer Support Email |
Max Life Insurance NRI Customer Support Contact
011-61329950 | Max Life Insurance NRI Helpdesk Toll-Free Helpline Number, (09:00 AM to 06:00 PM Monday to Saturday) |
011-71025900 | Max Life Insurance NRI Helpdesk Toll-Free Helpline Number, (09:00 AM to 06:00 PM Monday to Saturday) |
[email protected] | Max Life Insurance NRI Customer Support Email |
Max Life Insurance Claim Support Contact
0124 421 9090 (Extension 9699) | Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday) |
70047 64367 | Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday) |
1860-120-5577 | Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday) |
[email protected] | Max Life Insurance Cashless Benefit Claims Related Query Customer Support Email |
Max Life Insurance Cashless Benefit Claims Support
1800-290-3151 | Max Life Insurance Cashless Benefit Claims Support |
[email protected] | Max Life Insurance Cashless Benefit Claims Support Email |
Max Life Insurance Media Contact
(0124)-2561717 | Max Life Insurance Contact For Media Queries |
[email protected] | Max Life Insurance Contact For Media Queries Support Email |
Important Link
- FAQs
- Contact form
- Customer login
- Claim centers
- Frequently asked questions
- Become agent
- Download Form (Max Life Insurance Policy Pack Download)
- Download Premium Receipt (Max Life Insurance Online Premium Receipt)
Max Life Insurance Grievance Redressal
In case the resolution provided by the Company is not to the satisfaction of the Complainant, the policyholders may register a Complaint in the integrated Grievance management system (“IGMS”) of the Authority and track the Complaint online.
- Company website & email contact: Visit us at www.maxlifeinsurance.com or write to us at [email protected]
- Head office: Customer Grievance Redressal Unit, Customers can also address their Grievance to the below-mentioned address – Max Life Insurance Company Limited, Plot No – 90 A, Sector 18, Udyog Vihar, Gurugram, Haryana, Pin Code – 122015
Process of escalation
Level 1 ↓
In case proposers/ customers do not receive a response within the above-mentioned turnaround times from the Company they can escalate the matter to the Grievance officer/Nodal officer at Max Life: List of Grievance Officers at Branch Offices
Level 2 ↓
Grievance Officers at Head Offices.
Level | Name | Contact Details | Response Time |
Level 1 | Mr. Karan Mehra | [email protected] | 3 days |
Level 2 | Ms. Charu Maheshwari | [email protected] | 3 days |
Level 3 | Mr. Tarun Bahri | [email protected] | 3 days |
Level 3 ↓
Where the Grievance is not resolved in favour of the policyholder or partially resolved in favour of the policyholder, the Company shall also inform the Complainant of the option to take up the matter before the Insurance Ombudsman giving details of the name and address of the Ombudsman of competent jurisdiction. The detailed addresses of all the Insurance Ombudsman shall be as mentioned in the policy pack and on the Company’s corporate website (List of Insurance Ombudsman).
In case, you are still not satisfied with the resolution provided to you, you can write to the Insurance ombudsman in the formats given below. Send them to your local Insurance ombudsman office.
Annexure VI – Letter to be received from Ombudsman
Annexure VI-A Complaint Format
Annexure VII-A Consent Letter for Mediation
Max Life Insurance Contact For Life, Health & Group Claims
Paramount Health Services Pvt Ltd, D-39, Okhla Industrial Area, Phase 1, Near D.D. Motors, New Delhi – 110020
Max Life Insurance Registered Office Address
Max Life Insurance Company, Operations Center – 2nd floor, 90 A, Sector 18, Udyog Vihar, Gurugram – 122015
Max Life Insurance Corporate Office Address
Max Life Insurance Co. Ltd 11th floor, DLF Square, Jacaranda Marg, DLF City Phase II, Gurugram – 122002