Max Life Insurance Customer Care Number 1860 120 5577

Max Life Insurance is one of the life insurers and a joint venture between Max India Ltd. and Mitsui Sumitomo Insurance Co. Ltd. It offers comprehensive life insurance and retirement solutions for long-term savings and protection to thirty lakh customers. If you need any help related to Max Life Insurance policy and claim-related query then you can call on the Max Life Insurance policy helpline number or visit the official website of Max Life Insurance.


Max Life Insurance Customer Care Number

1860-120-5577 Max Life Insurance Customer Care Number, (9:00 AM to 6:00 PM Monday to Saturday)
1800 200 3383 Max Life Insurance Online Term Plan Helpline

Send SMS, type PR <policy number> to 5616188 to get premium receipt. Request a Call Back


Max Life Insurance Customer Care for Website Support

0124-648-8900 Max Life Insurance Online Plus Toll-Free Helpline Number, (09:00 AM to 09:00 PM Monday to Saturday)
[email protected] Max Life Insurance Online Plus Customer Support Email
Send SMS, type ‘LIFE‘ and send it to 5616188. Request a Call Back

Max Life Insurance NRI Customer Support Contact

011-61329950 Max Life Insurance NRI Helpdesk Toll-Free Helpline Number, (09:00 AM to 06:00 PM Monday to Saturday)
011-71025900 Max Life Insurance NRI Helpdesk Toll-Free Helpline Number, (09:00 AM to 06:00 PM Monday to Saturday)
[email protected] Max Life Insurance NRI Customer Support Email

Max Life Insurance Claim Support Contact

0124 421 9090 (Extension 9699) Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday)
70047 64367 Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday)
1860-120-5577 Max Life Insurance Claim Support Number, (09:00 AM to 06:00 PM Monday to Saturday)
[email protected] Max Life Insurance Cashless Benefit Claims Related Query Customer Support Email

Max Life Insurance Cashless Benefit Claims Support

1800-290-3151 Max Life Insurance Cashless Benefit Claims Support
[email protected] Max Life Insurance Cashless Benefit Claims Support Email

Max Life Insurance Media Contact

(0124)-2561717 Max Life Insurance Contact For Media Queries
[email protected] Max Life Insurance Contact For Media Queries Support Email

Important Link


Max Life Insurance Grievance Redressal

In case the resolution provided by the Company is not to the satisfaction of the Complainant, the policyholders may register a Complaint in the integrated Grievance management system (“IGMS”) of the Authority and track the Complaint online.

  • Company website & email contact: Visit us at www.maxlifeinsurance.com or write to us at [email protected]
  • Head office: Customer Grievance Redressal Unit, Customers can also address their Grievance to the below-mentioned address – Max Life Insurance Company Limited, Plot No – 90 A, Sector 18, Udyog Vihar, Gurugram, Haryana, Pin Code – 122015

Process of escalation

Level 1 ↓

In case proposers/ customers do not receive a response within the above-mentioned turnaround times from the Company they can escalate the matter to the Grievance officer/Nodal officer at Max Life: List of Grievance Officers at Branch Offices

Level 2 ↓

Grievance Officers at Head Offices.

Level Name Contact Details Response Time
Level 1 Mr. Karan Mehra [email protected] 3 days
Level 2 Ms. Charu Maheshwari [email protected] 3 days
Level 3 Mr. Tarun Bahri [email protected] 3 days

Level 3 ↓

Where the Grievance is not resolved in favour of the policyholder or partially resolved in favour of the policyholder, the Company shall also inform the Complainant of the option to take up the matter before the Insurance Ombudsman giving details of the name and address of the Ombudsman of competent jurisdiction. The detailed addresses of all the Insurance Ombudsman shall be as mentioned in the policy pack and on the Company’s corporate website (List of Insurance Ombudsman).

In case, you are still not satisfied with the resolution provided to you, you can write to the Insurance ombudsman in the formats given below. Send them to your local Insurance ombudsman office.

Annexure VI – Letter to be received from Ombudsman

Annexure VI-A  Complaint Format

Annexure VII-A Consent Letter for Mediation


Max Life Insurance Contact For Life, Health & Group Claims

Paramount Health Services Pvt Ltd, D-39, Okhla Industrial Area, Phase 1, Near D.D. Motors, New Delhi – 110020


Max Life Insurance Registered Office Address

Max Life Insurance Company, Operations Center – 2nd floor, 90 A, Sector 18, Udyog Vihar, Gurugram – 122015

Max Life Insurance Corporate Office Address

Max Life Insurance Co. Ltd 11th floor, DLF Square, Jacaranda Marg, DLF City Phase II, Gurugram – 122002


HelplineHub