Grievance Redressal Process: Bank aims to offer the best in class service to its customers. However, if the customer feels that the bank has fallen short of your expectations in our service delivery at any point, kindly voice your feedback, grievance, and suggestions through our clearly defined Grievance Redressal Process. The customer redressal cell of the Bank looks into complaints of the customers. In case you have not received the expected level of service from us, please contact the branch and write to the Branch Manager providing complete details of the complaint, your name and account number or you could reach us on the branch contact numbers.
Please click on the given link for contact details of our branches – https://www.nainitalbank.co.in/English/branch_locator.aspx
Or, click on the below link to register your complaint through the banks’ feedback portal.
If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Nodal Officer at the following Regional Offices designated to deal with customer complaints/grievances giving full details of the case on the below-mentioned address:
NODAL OFFICERS :
For the respective branches under the jurisdiction of the Dehradun Region
The Regional Head, The Nainital Bank Ltd., Regional Office, Dehradun. Contact No. Landline – 0135-2761103. Email address: [email protected]
For the respective branches under the jurisdiction of the Haldwani Region
The Regional Head ,The Nainital Bank Ltd., Regional Office, Railway Bazar, Haldwani. Contact No. Landline : 05946-250321. Email address :[email protected]
For the respective branches under the jurisdiction of the Delhi Region
The Regional Head, The Nainital Bank Ltd., Regional Office, 04th Floor, C- 20/1A/7, UPRNN Building, Sector-62 Noida, Distt Gautam Budh Nagar, Uttar Pradesh- 201307 Contact No. 01202401082. Email address : [email protected].
If the complaint is not redressed to the satisfaction of the customer from the above Regional Nodal Heads, the complaint may be escalated to the Principal Nodal Officer of the Bank.
Name of the Nodal Officer
Sh. Rahul Pradhan, Associate Vice President
|Address||The Nainital Bank Ltd., Head Office, Seven Oaks, Mallital, Nainital 263001|
If the reply from Principal Nodal Officer fails to address your grievance, you may write to the Banking Ombudsman.
Bank has also appointed an Internal Ombudsman as per the guidelines of the Reserve Bank of India for satisfactory redressal of grievances, name and contact address is given below:
Name of Internal Ombudsman
Sh.Navin Chandra Upreti
|Address||The Nainital Bank Ltd., Regional Office, Dehradun|
Nainital Bank Head Office
The Nainital Bank Limited, Seven Oaks Building, Mallital, Nainital Uttarakhand – 263001. Fax:- 05942-236939
Nainital Bank Registered Office
The Nainital Bank Limited, GB Pant Road, Malli Tal, Naini Tal-263001