A Passport is an essential travel document for those who are traveling abroad for education, tourism, pilgrimage, medical attendance, business purposes, and family visits. During the last few years, the growing economy and spreading globalization have led to an increased demand for Passport and related services. This increasing demand for passports and related services is coming from both large cities and smaller towns, creating a need for wider reach and availability. To augment and improve the delivery of passport services to Indian citizens, the Ministry of External Affairs (MEA) launched the Passport Seva Project (PSP) in May 2010.

In case, if you need any help related to Passport Seva then you can contact the below-given helpline number.


Passport Seva Toll-Free National Call Centre/IVRS

1800-258-1800 For any information and suggestion on Passport services

National Call Centre Timings:

  1. Citizen Service Executive Support: 8 AM to 10 PM
  2. Automated Interactive Voice Response (IVRS) Support: 24 hours

For any information and suggestions on Passport services, please call on the above (Toll-Free) or write through accessing the “Feedback” link on the Home Page.

Note → Passport Seva is temporarily facing connectivity issues at toll-free number 1800-258-1800 in Jammu & Kashmir and the North East States. Citizens are requested to dial 040-66720567 (paid) for J&K and 040-66720581 (paid) for NE states. Inconvenience caused is regretted.


Passport Seva Important Link


Chief Passport Officer

The Central Passport Organization, which is a subordinate office of the Ministry of External Affairs, is headed by Additional Secretary and Chief Passport Officer, who also acts as Appellate Authority under the Passports Act, 1967 and the Head of Department under the Delegation of Financial Powers Rules 1978.

Shri Prabhat Kumar, Additional Secretary (PSP) and CPO, PSP Division, Ministry of External Affairs, Room No. 27, Patiala House, Tilak Marg, New Delhi – 110001

Tel. No.: +91 11 23387013/+91 11 23384536. Fax No.: +91-11-23071370. E-mail – [email protected]

Passport Seva Feedback and suggestions on the Passport Seva Project

i) Lt. Col. A. K. Singh, OSD (PSP) & Project Director, PSP Division, Ministry of External Affairs, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: 91-11-23386064. Fax No.: 91-11-23386082. E-mail – [email protected].

ii) Shri Golok Kumar Simli, Chief Technology Officer, PSP Division, Ministry of External Affairs, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: 91-11-23386037. Fax No.: 91-11-23386082. E-mail – [email protected]

Passport Seva Public Grievances Cell

Shri Bal Krishan, Public Grievance Officer, PSP Division, Ministry of External Affairs, Room No. 24, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: +91 11 23384497/+91 11 23384519. Fax No.: +91-11-23384461. E-mail: [email protected].

(Please give full details of the Passport application along with file number)

Passport Seva Appellate Authority under Passports Act, 1967

Smt. Poonam Tirkey, Section Officer (PSP-III & PG), PSP Division, Ministry of External Affairs, Room No. 30 D, 2nd Floor, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: + 91 11 23387508. Fax No.: +91-11-23385889. E-mail – [email protected]

Passport Seva Legal/ Policy Matters

Shri Vishwa Nath Goel, Under Secretary (PSP-I), Ministry of External Affairs, Room No. 30 G, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: + 91 11 23074191. Fax No.: +91-11-23389802. E-mail – [email protected]

Diplomatic and Official Passports

Section Officer, PV-II Section, CPV Division, Ministry of External Affairs, Room No. 30, Patiala House, Tilak Marg, New Delhi – 110001. Tel. No.: + 91 11 23386259. Fax No.: +91-11-23384690. E-mail – [email protected]


Passport Seva Vigilance Unit

Don’t pay bribes. In case of demand of bribe by any Passport official in respect of any Passport-related service, you may immediately contact the Chief Vigilance Officer of the Ministry at the address mentioned. Please mention your e-mail address, contact telephone, File Reference Number (if available) in your communication.

i) Shri Dhirendra Singh, Director (PSP-Vigilance), PSP Division, Ministry of External Affairs, Room No. 5,Patiala House, Tilak Marg, New Delhi – 110001. Tel No. + 91 11 23070408. Fax: 23387281. Email: [email protected]

ii) Shri Adarsh Swaika, Joint Secretary (CNV & I) & CVO, Ministry of External Affairs, Room No. 163, South Block, New Delhi – 110011. Tel. No.: + 91 11 23011357. Fax No.: +91 11 23792285. Email: [email protected]

In case you are not satisfied with the redressal of your complaint, you may also report to the Central Vigilance Commission.

Central vigilance commission, Satarkata Bhavan, A-Block, GPO Complex, INA, New Delhi – 110023. EPABX :- 011- 24600200. FAX : 011- 24651010/24651186. Email – [email protected]

Vigilance Complaints can be lodged with Joint Secretary (CNV & I) & Chief Vigilance Officer of the Ministry of External Affairs (MEA), by an employee of the Ministry of External Affairs/ general public/ vendor/ contractor, who has/ had dealings with any of the offices of the Ministry of External Affairs, Regional Passport Offices in India, Passport Seva Kendras and the Post Office Passport Seva Kendras attached to the Passport offices, Indian Diplomatic Missions/Posts abroad, and the autonomous bodies under the Ministry of External Affairs, viz., the Indian Council for Cultural Relations (ICCR), the Indian Council of World Affairs (ICWA), the Research and Information Systems for Developing Countries (RIS), and the Foreign Service Institute (FSI). For Lodging Vigilance Complaints Online click here.


Contact for Visa Services

Visa for foreign diplomats posted in India. E-mail – [email protected]

Contact for Consular Services

Shri Amit Narang, Joint Secretary (CPV), CPV Division, Ministry of External Affairs, Room No. 20, Patiala House Annex, Tilak Marg, New Delhi – 110001. Fax No. : +91-11-23782821. E-mail – [email protected]