Paytm Payments Bank Toll Free Customer Care

Paytm Payments Bank is a subsidiary of Paytm which is governed by One97 Communications. It is India’s first mobile banking service with zero balance – zero digital transaction charge accounts. You can visit the Paytm Payment Bank Website to open an account or for any assistance related to Paytm Payment Bank then call on the below given Paytm Payment Bank customer support number.


Paytm Payment Bank Official Website

A new user can open an account on Paytm Bank by visiting the official website of Paytm Payment Bank or you can Download Paytm Payment Bank Application.


Paytm Payment Bank Customer Care Number & Email

0120-4456-456 Paytm Payment Bank Queries
1800-120-130 Paytm Payment Bank IVR Helpdesk Report Fraud
[email protected] Paytm Payment Bank Care Email
[email protected] Paytm Payment Bank Report Fraud

Paytm Payment Bank Important Pages


Paytm Payment Bank Compromise of Account 

Call on +91 120 4621182, +91 120 4621187. Email at – [email protected]


Paytm Payment Bank Customer Grievance Redressal –

Customers can reach the District-wise list of Grievance Officers. If the Grievance officer is unable to solve the problem then you can reach the below steps.

Level 1 (Queries) Online queries in Paytm app (https://m.p-y.tm/care) First response time – 2 working days

Resolution Time

  • Bank’s internal resolution time – 4 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is related to third party or outside bank entity then the TAT will be dependent on the respective clearing house/other banks /network providers/regulator. Resolution time will include this TAT along with Bank’s internal resolution time.
  • If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 2 (Queries) If timely resolution is not provided in step 1 or customer is not satisfied with the resolution provided, he/she can call our 24 x7 helpline number – 0120-4456-456

Resolution Time

  • Bank’s internal resolution time – 4 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is related to third party or outside bank entity then the TAT will be dependent on the respective clearing house/other banks /network providers/regulator. Resolution time will include this TAT along with Bank’s internal resolution time.
  • If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 3 (Complaints) If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:

Nodal Officer – For locations falling under the jurisdiction of Banking Ombudsman offices in Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I), New Delhi (II), New Delhi (III), Dehradun and Jammu.

Paytm Payments Bank Limited, V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Yogender Singh, Phone Number: 0120-4809661. Email at: [email protected].

Nodal Officer – For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru, Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram, Ranchi, and Raipur.

Paytm Payments Bank Limited, V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Ujjawal Sharma, Phone Number: 0120-4809661. Email at: [email protected].

Principal Nodal Officer

Paytm Payments Bank Limited, V J Towers, A-6, Sector 125, Noida, Uttar Pradesh-201303. Contact Person – Shri Rohan Lakhaiyar, Phone Number: 0120-4809661. Email at: [email protected].


Paytm Payment Bank Line Functioning Heads

Mr. Abhishek Arun (Chief Operating Officer) 0120-4818901 (Monday to Friday, 10:00 AM to 5:00 PM excluding Bank holidays), Address – V.J. Business Towers, Sector 125, Noida, Uttar Pradesh 201303

Mr. Ankit Agarwal (Vice President, Distribution) 0120-4818901 (Monday to Friday, 10:00 AM to 5:00 PM excluding Bank holidays), Address – V.J. Business Towers, Sector 125, Noida, Uttar Pradesh 201303

Mr. Sanjay Singh (Senior Vice President, CTO) 0120-4818901 (Monday to Friday, 10:00 AM to 5:00 PM excluding Bank holidays) Address – V.J. Business Towers, Sector 125, Noida, Uttar Pradesh 201303


Paytm Payment Bank Registered Office Address & Contact Detail

Address – 136, 1st Floor, Devika Tower, Nehru Place, New Delhi – 110019

Paytm Payment Bank Corporate Office Address & Contact Detail

Address – V.J. Business Towers, Sector 125, Noida, Uttar Pradesh 201303 (P): 0120-4818901

Paytm Payment Bank Noida Branch Office Address & Contact Detail

Address – B-121, Sector 5, Noida – 201301,  (Opens : 10 AM to 2 PM,  Closed on : 2nd & 4th Saturday and every Sunday)