PhonePe customers can call 080-68727374 | 022-68727374 to speak with a customer care representative.
PhonePe is a digital payments and financial services company. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, make utility payments, pay at shops, invest in tax saving funds, liquid Funds, buy insurance, mutual funds, and gold. In addition, PhonePe also allows users to book their Ola rides, pay for Redbus tickets, book flights and hotels on Goibibo through the Switch platform.
If you’re using the PhonePe app and facing any payment and service-related issues then you can call the PhonePe customer care number or follow the below-given grievance redressal mechanism.
PhonePe Customer Care Number
| 080-68727374 | PhonePe Customer Care Number |
| 022-68727374 | PhonePe Customer Care Number |
- Help (Login Account & Choose Relevant Option)
PhonePe Merchant Support Number
| 080-6872-7777 | PhonePe Merchant Support Number |
| 022-6872-7777 | PhonePe Merchant Support Number |
- Help (Login Merchant Account & Choose Option)
Important Link
Report a PhonePe Fraud
PhonePe Registered users can report suspicious activity on the PhonePe app.
- Go to the PhonePe app on your mobile.
- Go to Help > Account security issue-Report Fraudulent activity <Screenshot>
Report complaints to the nearest cyber crime center or online at https://cybercrime.gov.in/
PhonePe Grievance Redressal
Level 1
Complaints Registration
- You can register your complaint with PhonePe Customer Support by clicking on the (?) icon on the home page of the PhonePe App. PhonePe offers customer support service 24 hours a day and 7 days a week.
Resolution of Complaints
- PhonePe provides the first response within 24 hours of receiving the complaint and is committed to resolving all complaints/queries within 3 business days.
- In a few scenarios, if the resolution to a complaint is instant, it may take 3-10 days to reflect money into the account.
- Complaints related to ‘fraud and risk assessment’ often take longer to investigate due to the involvement of multiple agencies. The resolution time in such cases is dependent on the severity and complexity of the case.
Note: Users are proactively informed of delays if any, in the resolution.Escalation of Complaints to Level 2, if the User is not satisfied.
Level 2
Complaints Registration
- You can access any of the following channels to escalate your complaint. Register a complaint at https://support.phonepe.com or call the PhonePe customer support center at 080-68727374/022-68727374.
Resolution of Complaints
- PhonePe committed to providing a first response within 24 hours of receiving the complaint.
- PhonePe aims to resolve all Level 2 complaints within 3 business days. Any delay in the resolution time shall be proactively communicated to you.
Level 3
Complaints Registration
Under the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Contact Name – Sinu Sudhakar. PhonePe Nodal Officer – Sinchan Kumar Saha
Phone – 080-68727374 | 022-68727374. Website – grievance.phonepe.com
Address – Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103. Working hours: Mon-Fri 10 am to 7 pm
PhonePe committed to providing a first response within 24 hours of receiving the complaint.
PhonePe aims to resolve all Level 3 complaints within 7 business days. Any delay in the resolution time shall be proactively communicated to you.
Level 4
If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can reach out to the digital ombudsman.
Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in.
Toll-Free No – 14448. Email ID – [email protected].
Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
For more details, please refer to the link RBI Ombudsman.
Aadhaar eKYC Grievance Redressal
- For Aadhaar eKYC and consent revocation-related issues, a merchant can reach out or raise a complaint through the following ways:
- Merchants can contact the support team at 080-6872-7777/ 022-6872-7777.
- Merchants have an option to write an email to [email protected].
- Merchants can raise a ticket via In-app support.
- To confirm if the complaint is received from the registered source, the registered Email ID or Registered Mobile number is confirmed by the merchant. Based on the type of issues that are raised, the ticket will be assigned to the respective internal teams who will resolve the same within the defined timelines.
- For Onboarding-related issues, the TAT to resolve will be 5 workings and for consent revocation, the TAT will be 30 calendar days.
PhonePe Office
Phonepe Registered Office – PhonePe Private Limited, Office-2, Floor 5, Wing A, Block A, Salarpuria Softzone, Bellandur Village, Varthur Hobli, Outer Ring Road, Bangalore South, Bangalore, Karnataka, India, 560103. View in Maps