RBL Bank, formerly known as Ratnakar Bank, is an Indian private sector bank headquartered in Mumbai. It is one of India leading private sector banks with an expanding presence across the country. The Bank offers specialized services under five business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations. It currently services over 9.83 million customers through a network of 435 branches; 1,422 business correspondent branches (of which 271 banking outlets) and 380 ATMs spread across 28 Indian states and Union Territories. If you’re holding an account in the RBL Bank and need any help related to any of the banking products and services then you can call on the RBL Bank customer care number.

RBL Bank MoBank Mobile Banking
RBL Bank MoBank Mobile Banking
Developer: Unknown
Price: Free

RBL Bank Customer Care Number & Email (Banking Queries)

+91 22 6115 6300 RBL Bank Customer Care Number
[email protected] RBL Bank Customer Care Email

RBL Bank Credit Card Customer Care Number & Email 

+91 22 6232 7777 RBL Bank Credit Card Customer Care Number
[email protected] RBL Bank Credit Card Customer Care Email
+91 22 7119 0900 RBL Bank Super Card Customer Care Number
[email protected] RBL Bank Super Card Customer Care Email

RBL Bank Account Balance Enquiry

Dial 1800 419 0610 from your registered mobile number and get your Savings and/or Current Account balance(s).

RBL Bank SMS Banking Services

RBL Bank SMS Banking facility provides you with an exhaustive range of services at your fingertips. So you can conduct your banking transactions with ease thus allows you to access a Single Number (+91-9223366333) for all your SMS Banking Enquiries.

Sr No. Description SMS Keyword Example
1 Registration for SMS Banking REG C REG 8008801010000428
2 De- Registration on SMS Banking DEREG C DEREG 8008801010000428
3 Change of Primary Account SET C A SET 8008801010000428 1003310012021012
4 Balance Request CASA ( 1 ) BAL C BAL 8008801010000428
5 Balance Request CASA ( 2 ) BAL C A BAL 8008801010000428 1003310012021012
6 FD Enquiry ( 1 ) FDINQ C FDINQ 8008801010000428
7 FD Enquiry ( 2 ) FDINQ C F FDINQ 8008801010000428 1003310012021012
8 Loan Balance Enquiry ( 1 ) LOANINQ C LOANINQ 8008801010000428
9 Loan Balance Enquiry ( 2 ) LOANINQ C L LOANINQ 8008801010000428 100254500000521
10 Last 5 Transactions CASA ( 1 ) TXN C TXN 8008801010000423
11 Last 5 Transactions CASA ( 2 ) TXN C A TXN 8008801010000423 1003310100000012
12 Cheque Status Enquiry CHQSTA C A Z CHQSTA 8008801010000423 1001101010000125 000001
13 New ATM Pin Generation PIN CRD C P PIN 5940 8008801010000428 1234
14 Temporary Blocking of Card TBLOCK CRD C TBLOCK 5940 8008801010000428
15 Unblocking of Temporary Card UBLOCK CRD C UBLOCK 5940 8008801010000428
16 Permanent Blocking of Card BLOCK CRD C BLOCK 5940 8008801010000428
17 Help Command HELP HELP
18 Retrieve all Customer ID (CIF) CIF CIF
19 Retrieve Customer ID (CIF) for an account CIF ACN CIF 1012
20 Postive Pay CTS Z CAMT ZID A PN CTS 123123 50000 29122020 1003310012021012 SACHIN
21 Email ID update EML CLF EAD EML 0428 [email protected]

RBL Bank Grievance Redressal Process

RBL Bank aims to offer the best in class service to its customers. However, if you have any issue related to any of RBL Bank services then you can follow the below-given process to share feedback, grievance, and suggestions to the bank officials.

1. First Level Grievance Redressal Forum

In case, if you are facing any kind of problem with RBL Bank services then you can contact the customer service executive of your branch or write to the Branch Manager providing complete details of the complaint, your name, and account number, or you could reach on the branch contact numbers. Please click here for contact details of our branches.

You would be provided an acknowledgment of your complaint along with a reference number. Alternatively, you could also reach on RBL Bank helpline numbers 022 61156300 to 022 61156399.

If you would like to inform the Bank of your complaint via electronic mail, please click here for the Grievance Form. You will receive a response from us within 10 days. Kindly quote the reference number provided to you, should there be a need to pursue the matter further

2. Second Level Grievance Redressal Forum

If you are not satisfied with the response provided to you, please escalate your grievance quoting the reference number, to the second level by contacting the Regional Nodal Officer of the Bank. The Regional Nodal Officer will respond to you within 10 days.

Download RBL Bank Regional Nodal Office.


3. Third Level Grievance Redressal Forum

If the reply provided by the Regional Nodal officer does not meet your expectation, you can escalate your grievance to the RBL Bank Principal Nodal Officer of the Bank at the Final Level.

Contact Person – Mr. Saurabh Gaur

Contact number – 022 7143 2700, Email – [email protected].

Address – RBL Bank Ltd, Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector – 48, Sohna Road, Gurugram – 122018, Haryana.

4. Banking Ombudsman

If the reply from Principal Nodal Officer fails to address your grievance, you may write to the Banking Ombudsman. Please click here for the contact details of the Banking Ombudsman.

RBL Bank Administrative Office

RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur – 416005. Maharashtra State, India. Contact Number – 0231 2650981 to 984. Fax – 0231 2657386

RBL Bank Registered Office

RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur – 416001. Maharashtra State, India. Contact Number – 0231 6650214, Fax – 0231 2657386

RBL Bank Corporate Office

RBL Bank Ltd. One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013. India. Contact Number – 022 43020600, Fax – 022 43020520