State Bank of India is one of the biggest Indian multinational public sectors bank that provides financial services such as saving accounts, fixed deposits, personal loans, education loans, SME loans, agricultural banking, etc. If you owned an SBI credit card and need help with queries related to your credit card bill, loss of card, payment-related queries, or for any other help you can call on SBI credit card customer care number.
SBI Credit Card Customer Care Number
| 1860 500 1290 | SBI Credi Card Customer Care Number (8 AM – 8 PM from Monday to Saturday) |
| 1860 180 1290 | State Credi Card Customer Care Number (8 AM – 8 PM from Monday to Saturday) |
SBI Credit Card Customer Care Email
Note:– In mobile, Scroll horizontally to view tables with many columns easier.
| [email protected] | SBI Credi Card Related Service Feedback |
| [email protected] | For, unresolved queries (Level 1) |
| [email protected] | For, unresolved queries (Level 2) |
| [email protected] | For, unresolved queries (Level 3) |
| [email protected] | Corporate credit card users |
SBI Credit Card Missed Call Service
With SBI Card missed call service, you can get details of your SBI Credit Card account on your registered mobile number via SMS. Just give a missed call to dedicated mobile numbers.
| 8422845512 | Balance Enquiry |
| 8422845513 | Available Credit and Cash Limit |
| 8422845514 | Reward Point Summary |
| 8422845515 | Last Payment Status |
SBI Credit Card SMS Service
You can start using the SMS service by sending an SMS to 5676791 from your registered mobile phone, XXXX = Last four digits of your SBI Card.
| Kind of information needed | Send an SMS to 5676791 |
|---|---|
| Balance enquiry | BAL XXXX |
| Available credit and cash limit | AVAIL XXXX |
| Block your lost or stolen card | BLOCK XXXX |
| Last payment status | PAYMENT XXXX |
| Reward point summary | REWARD XXXX |
| Subscribe to e-statement | ESTMT XXXX |
| Request for duplicate statement | DSTMT XXXX MM (Statement Month in MM) |
Important Link
Lost or Stolen Cards
Contact us immediately in case of a card loss or suspect of some fraudulent activity
- Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
- Send SMS, type BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)
- Call us at – Dial 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (toll free)
If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.
- This is a complimentary facility available to SBI Corporate Card members.
- The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
- Cash disbursement is available, only if cash facility is applicable on your card.
SBI Card Grievance Redressal
Level 1
- Dedicated 24*7 call center at 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). SBI card customer care executives are available 8 AM – 8 PM from Monday to Saturday. Customer care lines are open 24*7 for emergency & premium services.
- By writing an email to [email protected], or the customer can contact customer care through the web-based platform www.sbicard.com/email, or SBI Card mobile app/chatbot.
- Customers can also contact customer care by sending letters through post/courier/fax at → SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C,12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002 (Haryana) India, Fax no – 0124-4588939.
- Social media channels – like Twitter ([email protected]_Connect), Facebook, etc.
- Walk-in desk locations as listed on the SBI Card website. (Working Hours- 10.00 AM- 4.00 PM at SBI Branch), (Working Hours-10.00 AM-6.00 PM at SBI Card Office), Closed on 2nd and 4th Saturday
| City | Address |
|---|---|
| Ahmedabad | SBI Card, No 117, 1 st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat- 380 009 |
| Aurangabad | State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003 |
| Bangalore | SBI Card, Unit No. 1002, 10th FLOOR, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13, Magrath Road, Bangalore 560 025 |
| Bhopal | SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh -462016 |
| Chandigarh | State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh- 160022 |
| Chennai | SBI Card, 4 th Floor, Tower B KRS Commerzone Mount Poonamallee Road, Porur, Chennai -600116 |
| Chennai SBI Parktown | State Bank of India, CLS Building, 68 Eveining Bazar Road, Parktown, Chennai-600003 |
| Cochin | State Bank of India, CSL Complex Broadway, Ernakulam-682031 |
| Coimbatore | SBI Cards & Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3 rd Floor, Diwan Bahadur Road, R.S Puram West, Coimbatore-641002 |
| Guntur | State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur 522004 |
| Guwahati | SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati-781006 |
| Gurgaon | SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana-122002 |
| Hyderabad | SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana-500003 |
| Indore | SBI GPO Main Branch, Near GPO Post Office, AB Road Indore-452001 |
| Jabalpur | State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur 482001 |
| Jaipur | State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur – 302021 |
| Jaipur | State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur – 302006 |
| Jamshedpur | State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001 |
| Kanpur | State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur-208001 |
| Kolkata | SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark -Next to Park Hotel, Kolkata – 700016 |
| Lucknow | State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow – 226003 |
| Ludhiana | State Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001 |
| Mumbai | SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri –East Mumbai – 400099 |
| Mumbai Corporate Center | State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai 400021 |
| Mysore | State Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020 |
| Nashik | State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul. Opposite Hundai Showroom, Nashik -422002 |
| New Delhi | State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1 |
| New Delhi | SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi-110034 |
| Nagpur | State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur-440010 |
| Patna | State Bank of India, Anandpuri Branch, Patna-Bihar-800001 |
| Pune | SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road Pune – 411001 |
| Raipur | State Bank of India, Main Branch, Jai Stambh chowk, Raipur 492 001 |
| Rajkot | State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board Kotecha nagar Rajkot Gujarat 3600001 |
| Surat | State Bank of India Main Road Chowk Bazaar Surat Gujarat 395003 |
| Tiruchirappalli | Randstand India,1 st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs, Aruna Theater Opposite Puthur High Road, Trichy-17 |
| Trivandrum | SBI Puthenchanthai Branch, Prasanthi Mansiaon MG Road, Opp to Ayurveda college, Trivandrum -695001 |
| Tirupati | SBI Main Branch, Behind Govindarajula Temple, Chittor(dt), Tirupati -517501 |
| Vadodara | State Bank of India BIDC branch, gorwa, Vadodara, Gujarat – 390016 |
| Vijayawada | State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road, Vijayawada-520010 |
| Vishakhapatnam | State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002 |
Level 2
If a customer is not satisfied with the resolution provided by SBI card service touch points, he or she can approach Grievance Redressal Cell by writing to Nodal Officer. A dedicated team who reviews all such grievances received and provides a resolution to the customer on a priority basis. Customer can contact Nodal Officer by email, by sending letters and also by telephone, below are the details of the SBI card Nodel officer.
By Post – SBI Card PO Bag 28- GPO, New Delhi-110001.
Email – [email protected]card.com.
Helpline: – 1860-180-7777
Level 3
In case the customer is still not satisfied with the solution provided by the Nodal officer, he or she can email to Principal Nodal Officer with concerns at [email protected].
Level 4
Even after getting a response from Principal Nodal Officer, if a customer is not satisfied and wants to further escalate his grievance, he can email to the Customer Services Head at [email protected].
Write To Us
Manager – Customer Care Services.
SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.
If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call us at 1860-180-7777
SBI Card Grievance Redressal Officer
Contact Person – Mr. Prosenjit Dhar (Nodal Officer)
Address – DLF Infinity Towers, Tower C, 10th –12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)
Walk-in Desk Address
Click here to know Walk-in Desk Address
SBI Corporate Card Grievance Redressal
Level 1
Mansi Chaswal, Manager – Corporate Customer Management. Email to : [email protected]
Level 2
Sonia Nagpal, AVP – Corporate Customer Management. Email to : [email protected]
Level 3
Rohit Pant, Vice President – Corporate Customer Management. Email to : [email protected]
Level 4
Banking Ombudsman Scheme – Download PDF
SBI Cards Head Office
Registered Office → Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower E‐1,2,3, Netaji Subhash Place, Wazirpur, New Delhi 110 034, India; Phone: +91 (11) 6126 8100
Corporate Office → 2nd Floor, Tower‐B, Infinity Towers, DLF Cyber City, Block 2 Building 3, DLF Phase 2, Gurugram, Haryana 122 002, India; Phone: +91 (124) 458 9803.