SBI Credit Card Customer Care Number

State Bank of India is one of the biggest Indian multinational public sectors bank that provides financial services such as saving accounts, fixed deposits, personal loans, education loans, SME loans, agricultural banking, etc. If you owned an SBI credit card and need help with queries related to your credit card bill, loss of card, payment-related queries, or for any other help you can call on SBI credit card customer care number.

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SBI Credit Card Customer Care Number

1860 500 1290 SBI Credi Card Customer Care Number (8 AM – 8 PM from Monday to Saturday)
1860 180 1290 State Credi Card Customer Care Number (8 AM – 8 PM from Monday to Saturday)

SBI Credit Card Customer Care Email

Note:– In mobile, Scroll horizontally to view tables with many columns easier.

[email protected] SBI Credi Card Related Service Feedback
[email protected] For, unresolved queries (Level 1)
[email protected] For, unresolved queries (Level 2)
[email protected] For, unresolved queries (Level 3)
[email protected] Corporate credit card users

SBI Credit Card Missed Call Service

With SBI Card missed call service, you can get details of your SBI Credit Card account on your registered mobile number via SMS. Just give a missed call to dedicated mobile numbers.

8422845512 Balance Enquiry
8422845513 Available Credit and Cash Limit
8422845514 Reward Point Summary
8422845515 Last Payment Status

SBI Credit Card SMS Service

You can start using the SMS service by sending an SMS to 5676791 from your registered mobile phone, XXXX = Last four digits of your SBI Card.

Kind of information needed Send an SMS to 5676791
Balance enquiry BAL XXXX
Available credit and cash limit AVAIL XXXX
Block your lost or stolen card BLOCK XXXX
Last payment status PAYMENT XXXX
Reward point summary REWARD XXXX
Subscribe to e-statement ESTMT XXXX
Request for duplicate statement DSTMT XXXX MM
(Statement Month in MM)

Important Link


Lost or Stolen Cards

Contact us immediately in case of a card loss or suspect of some fraudulent activity

  • Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
  • Send SMS, type BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)
  • Call us at – Dial 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

  • This is a complimentary facility available to SBI Corporate Card members.
  • The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
  • Cash disbursement is available, only if cash facility is applicable on your card.

SBI Card Grievance Redressal

Level 1

  • Dedicated 24*7 call center at 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local the STD code) or 1800 180 1290 (toll free). SBI card customer care executives are available 8 AM – 8 PM from Monday to Saturday. Customer care lines are open 24*7 for emergency & premium services.
  • By writing an email to [email protected], or the customer can contact customer care through the web-based platform www.sbicard.com/email, or SBI Card mobile app/chatbot.
  • Customers can also contact customer care by sending letters through post/courier/fax at SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C,12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002 (Haryana) India, Fax no – 0124-4588939.
  • Social media channels – like Twitter ([email protected]_Connect), Facebook, etc.
  • Walk-in desk locations as listed on the SBI Card website. (Working Hours- 10.00 AM- 4.00 PM at SBI Branch), (Working Hours-10.00 AM-6.00 PM at SBI Card Office), Closed on 2nd and 4th Saturday
City Address
Ahmedabad SBI Card, No 117, 1 st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat- 380 009
Aurangabad State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003
Bangalore SBI Card, Unit No. 1002, 10th FLOOR, ‘A’ Block, ‘EMBASSY HEIGHTS’, No.13,
Magrath Road, Bangalore 560 025
Bhopal SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh -462016
Chandigarh State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel),
Chandigarh- 160022
Chennai SBI Card, 4 th Floor, Tower B KRS Commerzone Mount Poonamallee Road,
Porur, Chennai -600116
Chennai SBI Parktown State Bank of India, CLS Building, 68 Eveining Bazar Road, Parktown, Chennai-600003
Cochin State Bank of India, CSL Complex Broadway, Ernakulam-682031
Coimbatore SBI Cards & Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3 rd Floor,
Diwan Bahadur Road, R.S Puram West, Coimbatore-641002
Guntur State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur 522004
Guwahati SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati-781006
Gurgaon SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2,
Gurgaon, Haryana-122002
Hyderabad SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza,
S.P. Road, Secunderabad, Telangana-500003
Indore SBI GPO Main Branch, Near GPO Post Office, AB Road Indore-452001
Jabalpur State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur 482001
Jaipur State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur – 302021
Jaipur State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur – 302006
Jamshedpur State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi,
Jamshedpur 831 001
Kanpur State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur-208001
Kolkata SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark
-Next to Park Hotel, Kolkata – 700016
Lucknow State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow – 226003
Ludhiana State Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001
Mumbai SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P & G plaza Andheri
–East Mumbai – 400099
Mumbai Corporate Center State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman
Point Mumbai 400021
Mysore State Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020
Nashik State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta
Madhav Sankul. Opposite Hundai Showroom, Nashik -422002
New Delhi State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1
New Delhi SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji
Subhash Palace Wazirpur Near BTW, New Delhi-110034
Nagpur State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur-440010
Patna State Bank of India, Anandpuri Branch, Patna-Bihar-800001
Pune SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel)
Mangaldas Road Pune – 411001
Raipur State Bank of India, Main Branch, Jai Stambh chowk, Raipur 492 001
Rajkot State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg,
Gujarat housing board Kotecha nagar Rajkot Gujarat 3600001
Surat State Bank of India Main Road Chowk Bazaar Surat Gujarat 395003
Tiruchirappalli Randstand India,1 st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs,
Aruna Theater Opposite Puthur High Road, Trichy-17
Trivandrum SBI Puthenchanthai Branch, Prasanthi Mansiaon MG Road, Opp to Ayurveda
college, Trivandrum -695001
Tirupati SBI Main Branch, Behind Govindarajula Temple, Chittor(dt), Tirupati -517501
Vadodara State Bank of India BIDC branch, gorwa, Vadodara, Gujarat – 390016
Vijayawada State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road,
Vijayawada-520010
Vishakhapatnam State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002

Level 2

If a customer is not satisfied with the resolution provided by SBI card service touch points, he or she can approach Grievance Redressal Cell by writing to Nodal Officer. A dedicated team who reviews all such grievances received and provides a resolution to the customer on a priority basis. Customer can contact Nodal Officer by email, by sending letters and also by telephone, below are the details of the SBI card Nodel officer.

By Post – SBI Card PO Bag 28- GPO, New Delhi-110001.

Email – [email protected]card.com.

Helpline: – 1860-180-7777

Level 3

In case the customer is still not satisfied with the solution provided by the Nodal officer, he or she can email to Principal Nodal Officer with concerns at [email protected].

Level 4

Even after getting a response from Principal Nodal Officer, if a customer is not satisfied and wants to further escalate his grievance, he can email to the Customer Services Head at [email protected].


Write To Us

Manager – Customer Care Services.

SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.

If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call us at 1860-180-7777

SBI Card Grievance Redressal Officer

Contact Person – Mr. Prosenjit Dhar (Nodal Officer)

Address – DLF Infinity Towers, Tower C, 10th –12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Walk-in Desk Address

Click here to know Walk-in Desk Address


SBI Corporate Card Grievance Redressal

Level 1

Mansi Chaswal, Manager – Corporate Customer Management. Email to : [email protected]

Level 2

Sonia Nagpal, AVP – Corporate Customer Management. Email to : [email protected]

Level 3

Rohit Pant, Vice President – Corporate Customer Management. Email to : [email protected]

Level 4

Banking Ombudsman Scheme – Download PDF


SBI Cards Head Office

Registered Office → Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower E‐1,2,3, Netaji Subhash Place, Wazirpur, New Delhi 110 034, India; Phone: +91 (11) 6126 8100

Corporate Office → 2nd Floor, Tower‐B, Infinity Towers, DLF Cyber City, Block 2 Building 3, DLF Phase 2, Gurugram, Haryana 122 002, India; Phone: +91 (124) 458 9803.

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