If you have any grievance or complaint, please contact the Customer Care representative or visit the nearest Branch office. You may also use the Complaint Box or Complaint Book available at the Branch for submitting your complaints. Please use the following SBI escalation matrix if your grievances remain unresolved.
Level 1: Branch Manager / Phone Banking Number / Customer Care Centre
Please contact the Branch Manager at your nearest Branch office or contact the State Bank of India Phone Banking Officer at toll-free number 1800112211, 18004253800. Toll number: 080 26599990 or send email to [email protected], [email protected].
Level 2: State Bank of India Nodal Officer
If you are not satisfied with the response received from the Branch/Phone Banking/Customer care team then you can approach to SBI Nodal Officer in your circle.
SBI Grievance Redressal Nodal OfficerLevel 3: State Bank of India Grievance Officer
If you are not satisfied with the response received from the Branch/PhoneBanking/Customer Care Centre/Nodal or if you don’t receive a response within 7 working days, you may call or write to the Grievances Redressal Cell At Local Head Offices at the address and contact details provided below or read the SBI Grievances Redressal Document.
| Circle Addresses | E-mail Address / Telephone No |
|---|---|
| Ahmedabad – State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad-380 001 |
E-mail: [email protected] Grievance Cell Tel no. : (079) 25506050, 25509103 |
| Amaravati – State Bank of India, Local Head Office(Andhra), Amaravati Circle, Hybank Towers, Gun Foundary, Hyderbad-500 001 |
E-mail: [email protected] Grievance Cell Tel no. : (040) 23387350, 23387268 |
| Bangalore – State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore-560 001. | E-mail: [email protected] Grievance Cell Tel no. : (080) 25943126 |
| Bhopal – State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. | E-mail: [email protected] Grievance Cell Tel no. : (0755) 2575226, 2575229 |
| Bhubaneswar – State Bank of India, Local Head Office, 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar – 751 001. | E-mail:[email protected] Grievance Cell Tel no. : (0674)2600554, 2600682 |
| Chandigarh – State Bank of India, Local Head Office, Sector-17-A, Chandigarh-160 017. |
E-mail: [email protected] Grievance Cell Tel no. : (0172)4567120, 4567075 |
| Chennai – State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai-600 006. |
E-mail: [email protected] Grievance Cell Tel no. : (044) 28308409, 28308488 |
| Delhi –State Bank of India, Local Head Office, 11, Parliament Street, New Delhi-110 001. |
E-mail: [email protected] Grievance Cell Tel no. : (011)23407121, 23407227 |
| Guwahati – State Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 | E-mail: [email protected] Grievance Cell Tel no. : (0361)2237663, 2237513 |
| Hyderabad – State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad – 500 095. | E-mail: [email protected] Grievance Cell Tel no. : (040)23466513,24751010 |
| Jaipur – State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur – 302 005. | E-mail: [email protected] Grievance Cell Tel no. : (0141)2256326 |
| Kolkata – State Bank of India, Local Head Office, ‘Samriddhi Bhavan, 1, Strand Road, Kolkata-700 001. | Email :[email protected] Grievance Cell Tel no. 91 3322489333, 9674710403 |
| Lucknow – State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow-226 001. | E-mail: [email protected] Grievance Cell Tel no. : (0522) 2295391, 2295392, 2295395 |
| Maharashtra – State Bank of India, Local Head Office, “Synergy”, B.K.C., Mumbai-400 051. |
E-mail: [email protected] Grievance Cell Tel no. : (022) 26445626, 67514142, 67514137 |
| Mumbai (Metro) – State Bank of India, Mumbai Metro (A&BU), “Synergy”, B.K.C., Mumbai-400 051. |
E-mail: [email protected] Grievance Cell Tel no. : (022) 26445863, 26445864 |
| Patna –State Bank of India, Local Head Office, West of Gandhi Maidan, Patna-800 001. | E-mail: [email protected] Grievance Cell Tel no. : (0612) 2219469 |
| Thiruvananthapuram – State Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012 |
E-mail: [email protected] Grievance Cell Tel no. : (0471)2192666, 91 945701600 |
If your SBI complaint is still unresolved at the bank end then you can report your issue with RBI, you can read the RBI Banking Ombudsman Scheme document here.