If you have any grievance or complaint, please contact the State Bank of India Customer Care representative or visit the nearest Branch office. You may also use the Complaint Box or Complaint Book available at the Branch for submitting your complaints. Please use the following SBI escalation matrix if your grievances remain unresolved.

Level 1: Branch Manager / Phone Banking Number / Customer Care Centre

Please contact the Branch Manager at your nearest Branch office or contact State Bank of India Phone Banking Officer at toll-free number 1800112211, 18004253800. Toll number: 080 26599990 or send email to [email protected], [email protected].

Level 2: State Bank of India Nodal Officer

If you are not satisfied with the response received from the Branch/Phone Banking/Customer Care Centre then you can approach to SBI Nodal Officer to your circle.

SBI Nodal_Officer

Level 3: State Bank of India Grievance Officer

If you are not satisfied with the response received from the Branch/PhoneBanking/Customer Care Centre/Nodal or if you don’t receive a response within 7 working days, you may call or write to the Grievances Redressal Cell At Local Head Offices at the address and contact details provided below or read the SBI Grievances Redressal Document.

Circle Addresses E-mail Address / Telephone No
Ahmedabad – State Bank of India,
Local Head Office, Lal Darwaja,
Ahmedabad-380 001
E-mail: [email protected]
Grievance Cell Tel no. :
(079) 25506050, 25509103
Amaravati State Bank of India,
Local Head Office(Andhra), Amaravati Circle, Hybank Towers, Gun Foundary, Hyderbad-500 001
E-mail: [email protected]
Grievance Cell Tel no. :
(040) 23387350, 23387268
Bangalore State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore-560 001. E-mail: [email protected]
Grievance Cell Tel no. :
(080) 25943126
Bhopal State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. E-mail: [email protected]
Grievance Cell Tel no. :
(0755) 2575226, 2575229
Bhubaneswar State Bank of India, Local Head Office, 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar – 751 001. E-mail:[email protected]
Grievance Cell Tel no. :
(0674)2600554, 2600682
Chandigarh – State Bank of India, Local Head Office,
Sector-17-A, Chandigarh-160 017.
E-mail: [email protected]
Grievance Cell Tel no. : (0172)4567120, 4567075
Chennai – State Bank of India, Local Head Office, Circletop House,
Aparna Complex, 16, College Lane, Chennai-600 006.
E-mail: [email protected]
Grievance Cell Tel no. :
(044) 28308409, 28308488
Delhi State Bank of India, Local Head Office, 11, Parliament Street,
New Delhi-110 001.
E-mail: [email protected]
Grievance Cell Tel no. :
(011)23407121, 23407227
Guwahati – State Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati – 781006 E-mail: [email protected]
Grievance Cell Tel no. :
(0361)2237663, 2237513
Hyderabad – State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad – 500 095. E-mail: [email protected]
Grievance Cell Tel no. :
(040)23466513,24751010
Jaipur – State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur – 302 005. E-mail: [email protected]
Grievance Cell Tel no. :
(0141)2256326
Kolkata – State Bank of India, Local Head Office, ‘Samriddhi Bhavan, 1, Strand Road, Kolkata-700 001. Email :[email protected]
Grievance Cell Tel no.
91 3322489333, 9674710403
Lucknow – State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow-226 001. E-mail: [email protected]
Grievance Cell Tel no. :
(0522) 2295391, 2295392, 2295395
Maharashtra State Bank of India, Local Head Office,
“Synergy”, B.K.C., Mumbai-400 051.
E-mail: [email protected]
Grievance Cell Tel no. :
(022) 26445626, 67514142, 67514137
Mumbai (Metro) State Bank of India, Mumbai Metro (A&BU),
“Synergy”, B.K.C., Mumbai-400 051.
E-mail: [email protected]
Grievance Cell Tel no. :
(022) 26445863, 26445864
Patna State Bank of India, Local Head Office, West of Gandhi Maidan, Patna-800 001. E-mail: [email protected]
Grievance Cell Tel no. :
(0612) 2219469
Thiruvananthapuram – State Bank of India, Local Head Office,
Poojappura Thiruvananthapuram, Pin-695 012
E-mail: [email protected]
Grievance Cell Tel no. :
(0471)2192666, 91 945701600

If your SBI complaint is still unresolved at the bank end then you can report your issue with RBI, you can read the RBI Banking Ombudsman Scheme document here.