Ujjivan Small Finance Bank’s customer care number is 1800 208 2121. Customers can also be reached via email at [email protected] or by visiting a branch location. Additionally, customers can use the Ujjivan SFB mobile app to access their account information and perform transactions.
Ujjivan Small Finance Bank Limited is an Indian small finance bank based in Bangalore. It provides a range of products and services such as savings account, current account, fixed deposits (FD), recurring deposits (RD), Micro Loans, Home Loans & Small Business Loans. The bank also offers internet banking, phone banking, and mobile banking facilities to customers. If you’re a customer of Ujjivan Small Finance Bank or need information on any product or service then you can contact the Ujjivan Small Finance Bank Customer Care number.
Ujjivan Small Finance Bank Customer Care
Customers who wish to send in their feedback, enquiry, and grievances can call the toll-free helpline; Ujjivan Small Finance Bank experienced customer care executives will attend to their queries. No complex IVR. Talk directly to your phone banking officers in your preferred language. General information such as details of products, services, loan account information, and branch contacts are provided instantly, whereas grievances which require data retrieval and investigations will be responded to within 7 working days.
| 1800 208 2121 | Ujjivan Small Finance Bank Customer Care |
| [email protected] | Ujjivan Small Finance Bank Customer Care Email |
Ujjivan Small Finance Bank SMS & Missed Call Banking
For an update on the balance enquiry, give us a missed call at 9243012121. To receive a mini statement of your account, give us a missed call at 9243032121.
Send us an SMS at 9243232121 for information on your account balance, bank statements, and a lot more.
| Mini statement | MIN (Add space & last 4 digits of account number if you have more than 1 account) |
| Balance enquiry | BAL (Add space & last 4 digit of account number if you have more than 1 account) |
| Know Customer ID | CUSTOMER ID |
| Fixed deposit enquiry | FDE (Add space & last 4 digit of account number if you have more than 1 account) |
| Recurring deposit enquiry | RDE (Add space & last 4 digit of account number if you have more than 1 account) |
| Cheque Status inquiry | CHQ (Space) Cheque number (Space) last 4 digit of the account number |
| Cheque Book request | CBR (Add space & last 4 digits of account number if you have more than 1 account ) |
Important Link
Ujjivan Small Finance Bank Grievances Redressal
If you have any grievance or complaint, please contact the Customer Care Representative at your nearest Branch office. You may also use Complaint Box or Complaint Book available at the Branch for submitting your complaints. Please use the following escalation matrix if your grievances remain unresolved,
Level 1: Branch Manager / Phone Banking Number / Customer Care Centre
Please contact the Branch Manager at your nearest Branch office or contact our Phone Banking. Officer at toll-free number 18002082121 or send email to [email protected].
Level 2: Ujjivan Small Finance Bank Regional Nodal Officer
If you are not satisfied with the response received from the Branch/PhoneBanking/Customer Care Centre or if you don’t receive a response within 7 working days, you may call or write to the Regional Nodal Officer at the address and contact details provided below:
South Region
| Functionary | Regional Nodal Officer (South) |
| Name of The Regional Nodal Officer | Syam Thomas |
| Email ID | [email protected] |
| Telephone Number | +91 80 4071 2121 EXT – 874 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Grape Garden, No.27, 3rd A Cross, 18th Main, 6th Block Koramangala, Bengaluru – 560095 |
| Areas Of Operations | Karnataka, Tamil Nadu, Kerala, Goa, And Pondicherry |
| Fax Number | +91 80 41468700 |
North Region
| Functionary | Regional Nodal Officer (North) |
| Name of The Regional Nodal Officer | Yashovardhan Roy |
| Email ID | [email protected] |
| Telephone Number | +91-0120 6262121 EXT – 120 |
| Mailing Address | Block- D, Plot No -7, Vyapar Marg, Gmtt Building 2nd & 3rd Floor, Sector- 3 , Noida, Uttar Pradesh – 201301 |
| Areas Of Operations | Delhi, Uttar Pradesh, Chandigarh, Rajasthan, Uttarakhand, Punjab, Haryana, Madhya Pradesh, Chhattisgarh, Himachal Pradesh |
| Fax Number | N/A |
East Region
| Functionary | Regional Nodal Officer (East) |
| Name of The Regional Nodal Officer | Sudhansu Sekhar Pattnaik |
| Email ID | [email protected] |
| Telephone Number | +91 33 4045 2171 Ext: 171 |
| Mailing Address | Ujjivan Small Finance Bank Limited, 4th Floor, Rishi Tech Park, Premises No.02-0360, Plot No.dh-6/2, Action Area 1d, New Town, Kolkata – 70015 |
| Areas Of Operations | West Bengal, Jharkhand, Orissa, Bihar, Assam, Meghalaya, Tripura |
| Fax Number | N/A |
West Region
| Functionary | Regional Nodal Officer (West) |
| Name of The Regional Nodal Officer | Prerna Bhosale |
| Email ID | [email protected] |
| Telephone Number | +91 20 41412121 EXT – 130 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Almonte –it Park, Sr No 8, 7th Floor, Next To Reliance Smart, Hadapsar Mundhwa Bypass, Village Kharadi, Pune- 411014. |
| Areas Of Operations | Maharashtra, Gujarat |
| Fax Number | N/A |
Level 3: Ujjivan Small Finance Bank Principal Nodal Officer
If you are not satisfied with the response received from the Regional Nodal Officer or if you don’t receive a response within 7 working days, please escalate the same to the Principal Nodal Officer at the address and contact details provided below. Principal Nodal Officer will endeavour to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond.
| Functionary | Principal Nodal Officer |
| Name of The Regional Nodal Officer | Suresha C |
| Email ID | [email protected] |
| Telephone Number | 080 – 4071 2121 EXT – 230 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Grape Garden, No.27, 3rd A Cross, 18th Main, 6th Block Koramangala, Bengaluru – 560095 |
| Fax Number | +91 80 41468700 |
Ujjivan Small Finance Bank Contact details of Heads of various Business operations
| Business | Name of Head of the Business | Mail ID |
| Liabilities | Shrinivas Murty | [email protected] |
| Micro Banking & Rural Banking | Rajat Kumar Singh | [email protected] |
| MSE | Rajiv Pathak | [email protected] |
| Housing | Abhay Kataria | [email protected] |
| Personal Loan | Manish Kumar Raj | [email protected] |
| Vehicle Finance | Abhiroop Chatterjee | [email protected] |
| TASC | Himanshu Jaitley | [email protected] |
| Third Party Products | Pradeep Kumar | [email protected] |
Grievance Redressal Regarding NEFT / RTGS
| Level of Escalation | Officials to be approached | Contact | E-mail ID |
| Generic Contact (NEFT/RTGS – CFC) |
Customer Care |
1800-208-2121 |
|
| Escalation Level 1 | Malikarjun M | +91 80 40712166 | [email protected] |
| Escalation Level 2 | Praveen Mokatkar M | +91 80 40715326 | [email protected] |
| Escalation Level 3 | Martin Pampilly | +91 80 40712120 | [email protected] |
Ujjivan Small Finance Bank Offices
Registered Office → Ujjivan Small Finance Bank, Grape Garden, No. 27, 3rd “A” Cross, 18th Main, 6th Block, Koramangala, Bengaluru-560095, Karnataka, India. Tel: +91 80 40712121, Fax: +91 80 41468700
Head Office And South Regional Office → Ujjivan Small Finance Bank, Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru – 560 095, Karnataka. Tel: +91 80 40712121. Fax: +91 80 41468700
East Regional Office → Ujjivan Small Finance Bank, Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata – 700160. Tel: +91 33 40452121 Fax: +91 33 40452120
West Regional Office → Ujjivan Small Finance Bank, 7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.
North Regional Office → Ujjivan Small Finance Bank, D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh – 201301. Tel: 0120-6262121