Vi Customer Care Number

Vodafone Idea Limited is a pan-India integrated GSM operator offering 2G, 3G, and 4G, 4G+ and VoLTE services. If you are using Vi network services and facing any service-related issue then you can contact the below given Vodafone Idea customer care helpline number.

A user can visit the official website of the Vi network or Download the application for offers and other details.


Vi Customer Support Number

  • 198 (Complaint)
  • 199 (Customer Service)
  • 155223 (VAS Deactivation)
  • 1909 (Do Not Disturb)
  • 1925 (Data Activation/ Deactivation)
  • 59059 (Televerification)
  • 18001234567 (Mobile Number Portability Helpline)
  • 55666 (COCP/Enterprise)
  • 1800123100 (Sakhi Helpline)
  • 55100 (Emergency Alert (Sakhi Helpline)
  • 18001234567 (Mobile Number Portability (MNP) Helpline)

Vi Customer Support Number For Different  Region

Region Enquiries & Requests Complaints
Delhi 9891012345 8744000198
Rajasthan 9887012345 9887010198
Punjab 9814012345 9781500198
Haryana 9812012345 8684000198
Himachal Pradesh 9882012345 9882900198
Jammu & Kashmir 9086012345 9086046198
UP (E) 9889012345 8576000198
UP (W) 9837012345 8941000198
Kolkata 9088012345 9088100198
Rest of Bengal 9093012345 9093100198
Assam 9085012345 9085000198
Northeast States 9089012345 9089000198
Orissa 9090012345 9090000198
Bihar 9708012345 9708000198
Andhra Pradesh 9848012345 9848009198
Karnataka 9844012345 9844000198
Tamil Nadu 9092012345 9092000198
Kerala 9847012345 9947000198
Madhya Pradesh 9826012345 9826000198
Mumbai 9702012345 9702000198
Gujarat 9824012345 9824000198
Maharashtra & Goa 9822012345 9822000198

Vi Circle Office Address

Circle Name Circle Office Address
Delhi 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076
Gujarat Building -A-Corporate Road-Off-S.G.Highway, Prahladnagar-Ahmedabad, 380015
UP (E) Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Andhra Pradesh 2nd Floor, Varuntower II, Begumpet, Hyderabad – 500016, Telangana, India
Assam Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
BIHAR Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014
Haryana Ground Floor, A-19 MCIE Mathura Road New Delhi-110076
Himachal Pradesh Keonthal Complex, Khalini, Shimla – 171002
Jammu and Kashmir 3rd Floor Sunny Square, Gangyal,Jammu
Karnataka Maruthi Infotec Center, Ground Floor, ‘B’ Block, 11/1, 12/1 Koramangala Intermediate Ring Road  Bangalore  -560071
Kerala 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014
Kolkata PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
Madhya Pradesh 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010
Maharashtra and Goa The Metropolitan, F.P. No. 27 Survey No. 21,Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003
NESA Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
Mumbai Skyline Ikon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059
Orissa Unit41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar751024, Odisha
Punjab C-105, , Industrial Area Ph-VII. Mohali- 160055
Rajasthan 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
Rest of Bengal Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City, Kolkata 700091
Tamil Nadu PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096
UP (W) 1st Floor, A-19 MCIE Mathura Road New Delhi-110076

Vi Appellate Authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)

From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

Vi Appellate Authority Andhra Pradesh & Telangana

Appellate Authority – Ms. Padmavathi PV, Designation : Head – Customer Service
Address : Vodafone Idea Limited, 6th Floor, Varun Towers II, Begumpet, Hyderabad-500016
Contact no :9948002240 Fax – 040-27764700, Email – [email protected]

Vi Appellate Authority Madhya Pradesh & Chattisgarh

Appellate Authority : Mr. Ronak Patel, Designation : Head Customer – Service
Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore – MP – 452010, Contact no :9713377766 Fax – 0731-2551304, Email – [email protected]

Vi Appellate Authority Assam

Appellate Authority : Ms. Chandrani Mukherjee, Designation : Head Customer Service
Address : Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035, Contact no : 9706024365 Fax – 9706197061, Email – [email protected]

Vi Appellate Authority Maharashtra & Goa

Appellate Authority : Mr. Amit Agrawal, Designation : Head – Customer Service, Address : Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003, Contact no : 020-71718181, Fax – 011-71716666
Email – [email protected]

Vi Appellate Authority Bihar & Jharkhand

Appellate Authority : Ms. Chandrani Mukherjee, Designation : Head – Customer Service
Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014, Contact no : 9709018279 Fax – 0612-2540352
Email – [email protected]

Vi Appellate Authority Mumbai

Appellate Authority : Mr. Girish Holla, Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059, Contact no : 9820015713 Fax – 022 71713888, Email – [email protected]

Vi Appellate Authority Delhi & NCR

Appellate Authority : Mr. Mayank Srivastava, Designation : Head – Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044,  Contact no : 01171032211 Fax – 01126940154, Email – [email protected]

Vi Appellate Authority Odisha

Appellate Authority : Ms. Chandrani Mukherjee, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar – 751024, Odisha, Contact no : 9090010078 Fax – +91 674 7171767, Email – [email protected]

Vi Appellate Authority Gujarat

Appellate Authority : Ms. Vinita Joshi, Designation – VP – Customer Service
Address : Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015, Contact no :7567860602 Fax – 9825025989
Email – [email protected]

Vi Appellate Authority Punjab

Appellate Authority – Ms. Mandeep Kaur, Designation – Vice President
Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Contact no : 9888012346 Fax No: 0172-2236347, Email – [email protected]

Vi Appellate Authority Haryana

Appellate Authority : Ms. Mandeep Kaur, Designation: Head – Customer Service
Address : Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044, Contact no : 9813090003 Fax – 0184 2207410, Email – [email protected]

Vi Appellate Authority Rajasthan

Appellate Authority : Mr. Mayank Shrivastava, Designation : Head – Customer Service
Address : Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur – 302017, Rajasthan, India, Contact no : 9828996200 Fax No: 01417171999, Email – [email protected]

Vi Appellate Authority Himachal Pradesh

Appellate Authority : Mandeep Kaur, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Contact no : 9736397363 Fax No: 0172-2236347, Email – [email protected]

Vi Appellate Authority Tamil Nadu

Appellate Authority : Ms. Bindu Gopal, Designation : GM – Customer Service
Address : Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028, Contact no : 9962099625 Fax – 9884012345, Email – [email protected]

Vi Appellate Authority Jammu & Kashmir

Appellate Authority : Mandeep Kaur, Designation : VP – Customer Service
Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Contact no : 9796097979 Fax No: 0172-2236347, Email – appellate.jn[email protected]

Vi Appellate Authority West Bengal

Appellate Authority : Ms. Chandrani Mukherjee, Designation : VP – Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091, Contact no : 9093118992 Fax – 9732097666, Email – [email protected]

Vi Appellate Authority Karnataka

Appellate Authority : Ms. Padmavathi PV, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071, Contact No : 8071712000 Fax – 080 7171 1010, Email – [email protected]

Vi Appellate Authority NESA

Appellate Authority : Ms. Chandrani Mukherjee, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003, Contact No  : 9774024365 Fax – 9774197741, Email – [email protected]

Vi Appellate Authority Kerala

Appellate Authority : Ms. Bindu Gopal, Designation : Head – Customer Service
Address : Vodafone Idea Limited,  VJ Tower, Vytilla PO, Ernakulam 682019
Contact no : 9946123456 Fax – 04842803121, Email [email protected]

Vi Appellate Authority UP East

Appellate Authority : Mr. Vikram Bains, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010, Contact no : 9721980180 Fax – +91 522 2723974, Email – [email protected]

Vi Appellate Authority Kolkata

Appellate Authority : Ms. Chandrani Mukherjee, Designation : VP – Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091, Contact no : 9088118992 Fax – 9830098241, Email – [email protected]

Vi Appellate Authority UP West

Appellate Authority : Mr. Vikram Bains, Designation : Head – Customer Service
Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044, Contact no :9719143245 Fax – 011-71718001
Email – [email protected]


Vi Email Support Address 


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Vi Registered Office Address

Vodafone Idea Limited (formerly Idea Cellular Limited),  An Aditya Birla Group & Vodafone partnership, Suman Tower, Plot No. 18, Sector no. 11,  Gandhinagar – 382011, India, CIN L32100GJ1996PLC030976. Contact Number : +91-79 6671 4000, FAX : +91-79 2323 2251

Vi Office Address

Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai – 400 030 India

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