The new Information Technology Act has been framed in India and companies have to appoint Grievance Officer to redress grievances of users or victims in India and not to receive legal process or requests from law enforcement authorities. If you have a concern regarding the usage of WhatsApp or the processing of your information, we recommend that you visit our Help Center. If you would like to contact us, open WhatsApp Settings > tap Help > Contact Us. We can better assist you if you contact us through WhatsApp.
If you would like to contact us about UPI based payments on WhatsApp, the most relevant and quickest way to address your concern is by doing one of the following:
- Open WhatsApp Settings > tap Payments > Help, or
- Open WhatsApp Settings > tap Payments > Payments History > Transaction Details > Help, or
- Tap the payment message > Transaction Details
A dedicated team works to handle UPI-based payments disputes and inquiries. For issues with payments, please read this article.
Contact WhatsApp India Grievance Officer
You can contact the Grievance Officer based in India with your complaints or concerns in two ways one is email ID and another one is via Post on the below address.
- WhatsApp Terms of Service
- WhatsApp India Payments Terms of Service
- Questions about your account
To contact the Grievance Officer, please send an email ([email protected]) with your complaint or concern and sign with an electronic signature. If you’re contacting us about a specific account, please include your phone number in the full international format, including the country code.
For example, if a contact in the United States (country code “1”) has the area code “408” and phone number “XXX-XXXX”, you’d enter +1 408 XXX XXXX.
You may also contact the Grievance Officer via post at the following address:
Varun Lamba, WhatsApp Grievance Officer India, 216 Okhla Industrial Estate, Phase III, New Delhi – 110020 India
Please do not use the Grievance Officer channel for any law enforcement requests, or to serve any legal process. If you are a law enforcement official, please read our information for law enforcement authorities on how you can contact us.