Customers can contact Yes bank customer care, if customer care is unable to solve your query then you can go on below given Yes bank customer grievance redressal mechanism.

Level 1 ↓

Branch Channel: You can meet the Branch Business Leader (Branch Manager) of the nearest branch in your city explaining the details concerned and he/she will respond to you

You may write to us at [email protected]

Level 2 ↓

If the resolution provided at Level 1 does not meet your expectation, you can write to our Grievance Redressal Officer or Yes Bank Nodal Officer as below.

Sangeeta P, Head – Grievance Redressal, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055. Phone No – 022-39489373 Email – [email protected]

Level 3 ↓

If the resolution provided at Level 2 does not meet your expectation, you can write to our Principal Nodal Officer as below

Shefali Singh Moza, Principal Nodal Officer Yes bank, Yes Bank Limited, Yes Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055. Phone No: 022-39489374. Email: [email protected]

Name and Address of Nodal Officers
Sr. No. Area of Operation Centre Nodal Officer of YES Bank Nodal Officer Contact Details
1 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Mr. Sharad Saraiya YES Bank Ltd – Unit No.G/3, 102-103, “C.G.Centre” C.G.Road, Ahmedabad Pin Code : 380009.

Tel No : 079 – 49023101.

Contact Centre : 1800 1200

E mail : [email protected]

2 Karnataka Bengaluru Mr. Vinodh Sarran

Back-up: Ms. Hitha A.P.

YES Bank Ltd – Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore 560001

Tel No : 080 – 61176500

Contact Centre : 1800 1200

E mail: [email protected]

3 Madhya Pradesh Bhopal Mr. Sharad Saraiya Back-up: Mr.

Chandan Kumar

YES Bank Ltd – Plot No 215, Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh Pin Code : 462011

Tel No: 0755 – 6612002

Contact Centre : 1800 1200 Email: [email protected]

4 Odisha Bhubaneswar Mr. Tushar Kanti Roy

Back-up: Mr. Saswat Jena

YES Bank Ltd – Plot No. 31, Bapuji Nagar, Janpath, Bhubaneswar, Orissa. Pin Code :751009 Tel No: 0674 – 2598012

Contact Centre : 1800 1200

E mail: [email protected]

5  

Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.

Chandigarh Mr. Bhupinder Pal Singh YES Bank Ltd – SCO No- 179 and SCO No -180,  Sector 17C, Chandigarh Pin Code :160017

Tel No : 0172 – 5037064

Contact Centre : 1800 1200 Email : [email protected]

6 Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Mr. Vinodh Sarran

Back-up: Shylaja Srinivas

YES Bank Ltd – Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai. Pin Code : 600 034

Tel No : 044 – 66765022. Contact Centre : 1800 1200

E mail: [email protected]

7 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Mr. Tushar Kanti Roy

Back-up: Mr. Ashim Kumar Das

YES Bank Ltd – Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati. Pin Code: 781 005

Tel No: 0361 – 7187552, Contact Centre : 1800 1200

E mail: [email protected]

8 Andhra Pradesh and Telangana Hyderabad Mr. Ravindra Kumar Maley

Back-up: Mr. Manoj Pohar

YES Bank Ltd – Ground Floor, Mayank Towers, Sy. No 31(Old) 31/2(New) Rajbhavan Road, Somajiguda, Hyderabad-500 082

Tel no : 040-46739048

Contact Centre : 1800 1200 E mail: – [email protected]

9 Rajasthan Jaipur Mr. Sharad Saraiya

Back-up: Mr. Vijender Wadhwa

YES Bank Ltd – Ground Floor , Plot No: O-19A , Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan Pin Code : 302 001

Tel No: 0141-4983758

Contact Centre : 1800 1200

E mail: [email protected]

10 Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr. Pawan Kumar Tejpaul

Back-up: Mr. Atin Khare

YES Bank Ltd – 14-113 Padam Tower , Civil Lines, Kanpur, Pin Code : 208 001

Tel No: 0512 – 6710139

Contact Centre : 1800 1200

E mail : [email protected]

11 West Bengal and Sikkim Kolkata Mr. Tushar Kanti Roy

Back-up: Ms. Jayati Ghosh

YES Bank Ltd – Ground Floor, 45, Jhowtala Road Kolkata. Pin Code : 700019

Tel No: 033-40581300

Contact Centre : 1800 1200

E mail: [email protected]

12 Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr. Taroon Shahani YES Bank Ltd – YES Bank Tower, IndiaBulls Finance Centre – Tower 2, 5th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai, Pin Code : 400013

Tel No : 022-33574248

Contact Centre : 1800 1200 Email :[email protected]

13 North, North-West, West, South-West, New Delhi and South districts of Delhi New Delhi (I) Ms. Sunaina Gupta YES Bank Ltd – Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455

Contact Centre : 1800 1200

E mail : [email protected]

14 Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms. Sunaina Gupta YES Bank Ltd – Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057

Tel. No. : 011- 49433455

Contact Centre : 1800 1200

E mail : [email protected]

15 North-East, Central, Shahdara, East and South-East districts of Delhi New Delhi (III) Ms. Sunaina Gupta

Back-up: Ms. Reetu Singh

YES Bank Ltd – Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057

Tel. No. : 011- 49433455

Contact Centre : 1800 1200

E mail : [email protected]

16 Bihar Patna Mr. Tushar Kanti Roy

Back-up: Mr. Anand Kumar

YES Bank Ltd – Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna Pin Code: 800 001

Tel No: 0612 – 3009003/ 02

Contact Centre: 1800 1200

E mail: [email protected]

17 Jharkhand Ranchi Mr. Tushar Kanti Roy Back-up: Mr.

Himanshu Kumar

YES Bank Ltd – Crosswindz, 41, Court Road, Ranchi, Jharkhand, Pin Code : 834001

Tel No : 0651 – 2212711 / 2212713

Contact Centre : 1800 2000

E mail: [email protected]

18 State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr. Tejpreet Singh

Back-up: Mr. Rahul Agrawal

YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand, Pin Code : 249201

Tel No: 0135 – 3061056

Contact Centre : 1800 2000

E mail : [email protected]

19 Chhattisgarh Raipur Mr. Tushar Kanti Roy Back-up: Mr.

Priyadutta Panigrahi

YES Bank Ltd – Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh, Pin Code: 492001

Tel No: 0771 – 4210202

Contact Centre : 1800 2000

E mail: [email protected]

20 State of Jammu and Kashmir Jammu  

Mr. Bhupinder Pal Singh

Back-up: Mr. Kapil Gupta

YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar, Green Belt, Jammu, Pin Code : 180004

Tel No: 0191 – 2439871

Contact Centre : 1800 2000 Email: [email protected]

21 Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) Mumbai (II) Mr. Taroon Shahani YES Bank Ltd – YES Bank Tower, IndiaBulls Finance Centre – Tower 2, 5th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai, Pin Code : 400013

Tel No : 022-33574248

Contact Centre : 1800 2000

Email : [email protected]

22 Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Thiruvananth– apuram Mr. Vinodh Sarran

 

Back-up: Mr. Binoj Davies

YES Bank Ltd – Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram Pin code: 695014

Tel No: 0484-2809828

Contact Centre : 1800 1200

E mail: [email protected]