The Industrial Development Bank of India (IDBI) was established in 1964 by the government of India. The Bank offers personalized banking and financial solutions to its clients in the retail and corporate banking arena through its large network of Branches and ATMs, spread across India. IDBI Bank contains approximately 1514 ATMs, 923 branches including one out of the country branch at DIFC, Dubai, and 621 centers which include 2 abroad centers in Singapore & Beijing as well.
If you’re a customer of IDBI Bank holding an account in the bank or need information on any of the banking products and services then you can contact IDBI Bank customer care number. The customer support executive will assist you, below are the contact information of various financial service of IDBI Bank.
IDBI Bank Customer Care Number
| 1800-209-4324 | IDBI Bank Customer Care Toll-Free Number |
| 1800-22-1070 | IDBI Bank Customer Care Toll-Free Number |
| 022-67719100 | IDBI Bank Customer Care Tolled Number |
| [email protected] | IDBI Bank Customer Support Email |
IDBI Bank Credit Card Related Queries
| 1800 425 7600 | IDBI Bank Customer Care Toll-Free Number |
| 022-4042 6013 | IDBI Bank Customer Care Tolled Number |
| 1800 208 1947 | IDBI Bank Credit Card Reward Points (Monday – Saturday 9 A.M to 6 P.M) |
| [email protected] | IDBI Bank Credit Card Support Email |
For Credit Card Reward Points related queries/complaints – [email protected]
IDBI Bank Complaints/Inquiry on RTGS & NEFT Transactions
| 022 66908401 | IDBI Bank RTGS & NEFT Transactions Customer Support |
| 022 66908532 | IDBI Bank RTGS & NEFT Transactions Customer Support |
| [email protected] | IDBI Bank RTGS & NEFT Transactions Customer Support Email |
| [email protected] | IDBI Bank RTGS & NEFT Transactions Customer Support Email |
Nodal Officer – Smt. Soojata Baruua, AGM
IDBI Bank Hotlisting/Blocking of Cards
| 1800-22-6999 | IDBI Bank Customer Care Toll-Free Number |
Debit Card Blocking through SMS
- In case you remember your Card number SMS BLOCK <Customer ID> <Card Number> to 5676777 (Eg: SMS BLOCK 12345678)
- In case you do not remember your Card number SMS BLOCK <Customer ID> to 5676777 (Eg: SMS BLOCK 12345678 to 5676777)
IDBI Bank (Banking Complaint) Grievance Redressal
You can register your grievance through various channels viz. Phone Banking, Branch, Website, Emails and Letters. If you have a grievance, please share it with the bank through the following 3-tiered process:
Level 1
You may file a complaint at the branch level/ call us/ write to us.
Option 1. Speak to IDBI Bank Phone Banking Officials
- Toll-Free numbers: 1800-209-4324/1800-22-1070
- Non Toll-Free Number: 022-67719100
- Contact number for outside India customers: +91-22-67719100
- Debit Card Hot listing number: 1800-22-6999
- Send SMS “IDBICARE” to 9220800800 and we will call you
Option 2. Fill an Online Complaint Form
Option 3. Write at
- E-mail: [email protected]
- Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.
Please make sure that you provide the following details while registering a grievance with the bank. It will enable us to address your concern(s) in a holistic and timely manner.
- Your full name
- Your account details (i.e. your account number/customer ID), if you are an existing Customer
- Your contact details (address, telephone number and e-mail)
- Reference number of Transaction/Complaint ID, depending on your purpose of contact
Level 2
If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Grievance Redressal Officers as specified below between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :
For escalation of your grievance to GRO* click here
Level 3
Further, if your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :
For escalation of your grievance to the Principal Nodal Officer (PNO), click here
Smt. Jayati Chakraborty (General Manager & PNO) Tel :- 022 6655 2143. Email – [email protected]
Address – IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005
IDBI Bank (Credit Card) Grievance Redressal
You can register your grievance through our diverse channels viz. Phone Banking, Branch, Website, Emails and Letters.
Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.
- Your full name
- Your Credit Card Number
- Your contact details (address, telephone number and e-mail)
- Reference number of Transaction/Complaint ID, depending on your purpose of contact
Level 1
You may file a complaint at the branch level/ call us/ write to us.
Option 1. Speak to our Phone Banking Officials
- Toll Free numbers: 1800 425 7600
- Non Toll Free Number: +91-022 – 4042 6013
Option 2. Write to us at
- E-mail: [email protected] (along with Complaint ID, your Credit Card number & contact number(s) in the Subject Line)
Level 2
Escalate your complaint for an unsatisfactory reply if not resolved within 8 days
If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):
Shri Ranjan Kumar Rath (GM & GRO), Tel :- 022-6655 2133. Email – [email protected]. Address – IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
Escalate your complaint for an unsatisfactory reply if not resolved within 8 days
Further, if your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :
For escalation of your grievance to the Principal Nodal Officer (PNO), click here
Smt. Jayati Chakraborty (General Manager & PNO) Tel :- 022 6655 2143. Email – [email protected]
Address – IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005
IDBI Bank Flexibonds Grievance Redressal
IDBI Bank had raised resources from retail investors by issue of Flexibonds. Total issues made till FY 2005 were 25 (i.e. IDBI Bond Series I & II, Flexibonds 1-23). Guidelines for Bond Holders
In terms of the provisions of IDBI (Issue and Management of Bonds) Amendment Regulations, 2002, the requirement for presentation of original bond certificates for release of redemption proceeds were dispensed in respect of redemptions due from FY 2002-03 onwards.
For redemption notices, please click here
IDBI Bank had redeemed some of the bond schemes by exercise of Call Option prior to normal maturity dates as provided in the respective Offer Documents. For details of such schemes along with few other schemes redeemed on normal maturity dates (requiring submission of bond certificates for payment of redemption proceeds), please click here
Loss of bond Notices, please click here
Level 1
Investors are requested to address all the correspondence relating to IDBI Flexibonds to the Registrars appointed for servicing of respective bond issues. For details, please Click here.
Level 2
In case of non-receipt of reply or unsatisfactory reply after registering your grievance through Mode 1, you may share the grievance with us.
Option 1. Fill an Online Investor Query Form – Click here for online submission of your grievance
Option 2. Write to us at
- [email protected]
- Customer Care Centre, IDBI Bank Ltd., 19th Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005
Option 3. Speak to our officials
IDBI Bank Pension Grievance Redressal
You can reach us for Central Civil, Defence, and Railway pension-related grievance at 022-66552761 (Between 10 a.m. to 6 p.m.). If your complaint is not resolved satisfactorily within 8 working days of your registering the complaint, you may approach the appointed Pension Nodal Officers (PNO).
IDBI Bank Registered Office
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.