Customers can contact Branch/Contact Centre to get their queries, feedback, or complaints addressed. In case, Branch / Contact Centre is unable to resolve the issue within 7 working days, Customers can escalate the same to the Regional Heads through Head – Customer Care as under.
Banking (Escalation Head- Customer care)
Mr. Dickson Baptista, Head – Customer Care, Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri – East, Mumbai – 400 093. Contact Number – 1860 267 7777. Email – [email protected]
Credit Cards (Escalation Head- Customer care)
Mr. Pratap Pillai, Head – Cards Services, Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri – East, Mumbai – 400093. Contact Number – 1860 267 7777. Email – [email protected]
Escalation Principal Nodal Officer
If you are not satisfied with the response received from the Escalation – Head -Customer care , you may escalate your concern to the Principal Nodal Officer in the following ways. Click here to write instantly to Mr. Vikas Nigam. Write to (Do not forget to quote your interaction reference number and first point of contact with the bank.)
Mr. Vikas Nigam, Senior Vice President & Principal Nodal Officer, Induslnd Bank Ltd. 2nd Floor, Building No.7, Solitaire Corporate Park Chakala, Andheri (E), Mumbai – 400093. E-mail – [email protected]. Tel. No – (022) 6641 2267. Fax: (022) 6641 2318