North East Small Finance Bank Ltd (NESFB) is the first Small Finance Bank from North East India that extends Banking services in remote locations of eight states of North East India and West Bengal. If you’re a customer of North East Small Finance Bank or need information on any product and service then you can contact North East Small Finance Bank Customer Care number. The customer support executive will assist you, these are the contact information of various financial services of North East Small Finance Bank.
North East Small Finance Bank Contact Number
| 1800-121-1905 | North East Small Finance Bank Customer Care Number |
| [email protected] | North East Small Finance Bank Customer Support Email |
Important Links
North East Small Finance SMS Banking
Customer of North East Small Finance Bank can use the below given SMS to instant answer on the given queries.
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SMS BANKING NUMBER : 9222200123 |
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| REGISTRATION | REG <SPACE> <ACCOUNT NUMBER> |
| DEREGISTRATION | DREG <SPACE> <ACCOUNT NUMBER> |
| BALANCE ENQUIRY | BAL <SPACE>< ACCOUNT NUMBER> |
| MINI STATEMENT | MINI <SPACE> <ACCOUNT NUMBER> |
| CHEQUE BOOK REQUEST | CHQBOOK <SPACE>< ACCOUNT NUMBER> |
| CHEQUE STATUS ENQUIRY | CHQSTATUS< SPACE>< ACCOUNT NUMBER>< CHEQUE NUMBER> |
| STOP PAYMENT CHEQUE | CHQSTOP< SPACE>< ACCOUNT NUMBER> <CHEQUE NUMBER> |
| DEBIT CARD BLOCK | BLKCRD<SPACE>< Last 4 Digits Account Number><SPACE><Last 4 Digit Card Number> |
| MOBILE BANKING ENABLE | MBACT<SPACE><Customer Number> |
| KNOW YOUR CUSTOMER NUMBER | KYCN<SPACE><Account Number> |
| CONTACT US | CNTUS<SPACE><Account Number> |
North East Small Finance Grievance Redressal
If you have any grievance or complaint, please contact the officials at your nearest branch. You may also use the Complaint Box, Complaint Book available at branch for submitting your complaints. Please use the following escalation matrix, if your grievances remain unresolved.
Level 1: Branch Manager / Phone Banking Number / Customer Care Center
Please contact the Branch Manager at your nearest branch office or contact Phone Banking Officer at 1800-121-1905 or send email to [email protected].
Level 2: Zonal Head
If you are not satisfied with the solution received from the branch head or if you don’t receive a response in 3 working days, please contact the respective Zonal Head.
Level 3: Principal Nodal Officer
Please contact our Principal Nodal Officer if you are not satisfied with the solution provided by Zonal Head within 7 working days.
Richel Tshering La, Principal Nodal Officer,
North East Small Finance Bank, 3rd Floor, Fortune Central, Basisthapur, Bye lane 3, Beltola, Guwahati, Assam 781028.
Email: [email protected]. Contact Number – 9954437858
Escalation to Banking Ombudsman
Please note that the first point of contact for Redressal of your complaints is Bank itself. If you are not satisfied with our Grievance Redressal or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may approach Banking Ombudsman as per below
Banking Ombudsman Scheme: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/67933.pdf
North East Small Finance Bank Corporate Office
North East Small Finance Bank 1st & 3rd Floor, Fortune Central, Basisthapur, Bye lane 3, Beltola, Guwahati, Assam 781028