Acko General Insurance is a private-sector insurance company that offers Insurance online through its digital platform. It offers General Insurance, motor vehicle insurance, in-trip domestic insurance, and mobile insurance. If you need any help related to the Acko General Insurance policy and claim-related queries then you can call on the Acko General Insurance helpline number or visit the official website of Acko Insurance.
Acko General Insurance Customer Care Number
| 1800 266 2256 | Acko Car/Bike Insurance Customer Care Number |
| 1860 266 2258 | Acko Mobile protection and repairs Customer Care Number |
| 1800 266 2256 | Acko Health Insurance Customer Care Number |
| 1860 266 2260 | Acko Insurance Brokers Support Customer Care Number |
Acko General Insurance Customer Support Email
| [email protected] | Acko Car/Bike Insurance Customer Care Number |
| [email protected] | Acko Mobile protection and repairs Customer Care Number |
| [email protected] | Acko Health Insurance Customer Care Number |
Acko Grievance Redressal Mechanism
Acko customer can lodge their feedback/complaints with the below process:
Level 1
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Call our Acko support number 1800 266 2256 (Toll-Free) or 1860 266 2256 from any Landline & Mobile: Monday to Sunday (9 am – 8 pm).
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For lodging, a service request/complaint to the customer service desk at [email protected]. Your service request/complaint will be acknowledged by us within 24 working hours.
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After investigating the matter internally, we will send our response within a period of 5 working days.
In case, the resolution is likely to take a longer time, the team will inform you of the same through an interim reply. If you are not happy with the resolution provided, please follow level 2.
Level 2
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For lack of response or if the response provided does not meet your expectations, then you can write to [email protected]. Your complaint will be acknowledged by us within 24 working hours.
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After examining the matter, the final response will be conveyed within a period of 15 working days from the date of receipt of your complaint on this e-mail ID.
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We have a dedicated desk to cater requests of Senior citizens. We request our senior citizen customers to call us at 080-68843621.
Level 3
In case you are dissatisfied with the resolution provided in step 1 & 2 as indicated above on your Complaint or have not received any response within 15 working days, you may write or email to,
Brijesh Sharma – Chief Grievance Officer
Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102
Phone: 1800 266 2256 (Toll-Free) or 1860 266 2256
Email: [email protected]
Your complaint will be examined by the Chief grievance officer of the company and a final response would be conveyed within a period of 07 working days from the date of receipt of your complaint to the Chief grievance officer.
If you are not happy with the resolution provided, please follow step 4.
Level 4
Even after following steps 1 to 3 as stated above, if your issue remains unresolved within 30 days of lodging a complaint with us and you wish to pursue other avenues for redressal of grievances, you may approach
IRDA by calling on the Toll-Free no. 155255 or you can register an online complaint on the website http://igms.irda.gov.in
Insurance Ombudsman for Redressal, whose details are given below:
General Manager Consumer Affairs Department- Grievance Redressal Cell,
Click here to obtain the details of the Insurance Ombudsman located at various centers.\
Click here to view the policy on Protection of Policyholder Interest (PPHI)
ACKO General Insurance Limited
ACKO General Insurance Limited, 2nd Floor, #36/5, Hustlehub One East, Somasandrapalya, 27th Main road, Sector 2, HSR Layout, Bengaluru, Karnataka – 560102