If you are holding an account in Equitas Small Finance Bank and facing any service-related issue then you can contact Equitas Small Finance Bank customer care or you can raise your complaint through multiple ways, or report your issue to the Equitas Bank Nodal officer. Please note that if your complaint is not resolved within 30 days, you may approach the Banking Ombudsman and not prior.
Level 1 ↓
Please approach your Branch Manager / Branch Operations Manager for any feedback/complaints that you wish to lodge. Equitas Small Finance Bank officers will assist in resolving the issues for you.
You may also register your feedback/complaints online through the “Contact us” link if you have registered for netbanking.
(or)
Contact at Toll-Free Number 1800 103 1222 or write to us through the email address – [email protected]
Level 2 ↓
If you have not received a satisfactory response at Level 1 within 7 working days, please send an email to our Nodal Officer at [email protected].
Name: Smitha Kumar
Address – Equitas Small Finance Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002. Contact No – 044-40048570
Level 3 ↓
If you have not received a satisfactory response at Level 2 within 7 working days, please send an email to our Principal Nodal Officer at [email protected].
Name: Dheeraj Mohan
Address – Equitas Small Finance Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002. Contact No – 044-40048560
Level 4 ↓
If you are still not satisfied with the resolution provided and/or in the case have not received a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman of your region. For complete details on the Banking Ombudsman Scheme, please refer to the following link: https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf
Equitas Bank Grievance Redressal Policy, click here
equtas-bank_customer_grievance_redressal