Level 1 ↓
Any of Kotak Mahindra Bank customers having a complaint about the Banking Services of the Kotak Mahindra Bank, she/he is requested to approach the concerned Branch Manager to resolve the matter in the first place. If any customer is not satisfied with the reply of the Branch Manager then customers can approach to Kotak Mahindra Bank customer care number or submit their request online on the website.
Also, customers can write at → Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013
Level 2 ↓
If you have not received a satisfactory response at Level 1 within 2 working days, please send an email to escalate to our Nodal Officer
Name – Mr. P. Balgi (Vice President)
Email – Click here
Address – Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097. Telephone No: 022-62042110 (*Mon to Fri 10.00 am to 6.00 pm excluding bank holidays)
Level 3 ↓
If you have not received a satisfactory response at Level 2 within 2 working days, please send an email to escalate to our Principal Nodal Officer
Name – Mr. K. Vora
Email – Click here
Address – Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097. Telephone No – 022-6204 2120 *Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman