Level 1 ↓
Any of Kotak Mahindra Bank customers having a complaint about the Banking Services of the Kotak Mahindra Bank, she/he is requested to approach the concerned Branch Manager to resolve the matter in the first place. If any customer is not satisfied with the reply of the Branch Manager then customers can approach to Kotak Mahindra Bank customer care number or submit their request online on the website.
Also, customers can write at → Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013
Level 2 ↓
If you have not received a satisfactory response at Level 1 within 7 working days, please follow either of the below steps. Click here to send an email to our Service Assurance Centre.
Download and fill the grievance form in any of the below languages and send it to the address mentioned on the form.
Level 3 ↓
If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer.
Name – Ms. M. Raju.
Address – Kotak Infiniti, 4th Floor, Zone 4 Bldg No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad ( E), Mumbai – 400097. Mon to Fri (10.00 am to 6.00 pm). Telephone No – 8879374983
Level 4 ↓
If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer
Name – Mr. K. Vora (Senior Executive Vice President )
Address – Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097. Mon to Fri (10.00 am to 6.00 pm). Telephone No – +91 8879412910
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman