If you have any grievance or complaint, please contact the Ujjivan Small Finance Bank Customer Care representative or visit the nearest Branch office. You may also use the Complaint Box or Complaint Book available at the Branch for submitting your complaints. Please use the following escalation matrix if your grievances remain unresolved.
Level 1: Branch Manager / Phone Banking Number / Customer Care Centre
Please contact the Branch Manager at your nearest Branch office or contact our Phone Banking. Officer at toll-free number 18002082121 or send email to [email protected].
Level 2: Ujjivan Small Finance Bank Regional Nodal Officer
If you are not satisfied with the response received from the Branch/PhoneBanking/Customer Care Centre or if you don’t receive a response within 7 working days, you may call or write to the Regional Nodal Officer at the address and contact details provided below:
South Region
| Functionary | Regional Nodal Officer (South) |
| Name of The Regional Nodal Officer | Syam Thomas |
| Email ID | [email protected] |
| Telephone Number | +91 80 4071 2121 EXT – 874 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Grape Garden, No.27, 3rd A Cross, 18th Main, 6th Block Koramangala, Bengaluru – 560095 |
| Areas Of Operations | Karnataka, Tamil Nadu, Kerala, Goa, And Pondicherry |
| Fax Number | +91 80 41468700 |
North Region
| Functionary | Regional Nodal Officer (North) |
| Name of The Regional Nodal Officer | Yashovardhan Roy |
| Email ID | [email protected] |
| Telephone Number | +91-0120 6262121 EXT – 120 |
| Mailing Address | Block- D, Plot No -7, Vyapar Marg, Gmtt Building 2nd & 3rd Floor, Sector- 3 , Noida, Uttar Pradesh – 201301 |
| Areas Of Operations | Delhi, Uttar Pradesh, Chandigarh, Rajasthan, Uttarakhand, Punjab, Haryana, Madhya Pradesh, Chhattisgarh, Himachal Pradesh |
| Fax Number | N/A |
East Region
| Functionary | Regional Nodal Officer (East) |
| Name of The Regional Nodal Officer | Sudhansu Sekhar Pattnaik |
| Email ID | [email protected] |
| Telephone Number | +91 33 4045 2171 Ext: 171 |
| Mailing Address | Ujjivan Small Finance Bank Limited, 4th Floor, Rishi Tech Park, Premises No.02-0360, Plot No.dh-6/2, Action Area 1d, New Town, Kolkata – 70015 |
| Areas Of Operations | West Bengal, Jharkhand, Orissa, Bihar, Assam, Meghalaya, Tripura |
| Fax Number | N/A |
West Region
| Functionary | Regional Nodal Officer (West) |
| Name of The Regional Nodal Officer | Prerna Bhosale |
| Email ID | [email protected] |
| Telephone Number | +91 20 41412121 EXT – 130 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Almonte –it Park, Sr No 8, 7th Floor, Next To Reliance Smart, Hadapsar Mundhwa Bypass, Village Kharadi, Pune- 411014. |
| Areas Of Operations | Maharashtra, Gujarat |
| Fax Number | N/A |
Level 3: Principal Nodal Officer
If you are not satisfied with the response received from the Regional Nodal Officer or if you don’t receive a response within 7 working days, please escalate the same to the Principal Nodal Officer at the address and contact details provided below. Principal Nodal Officer will endeavour to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond.
| Functionary | Principal Nodal Officer |
| Name of The Regional Nodal Officer | Suresha C |
| Email ID | [email protected] |
| Telephone Number | 080 – 4071 2121 EXT – 230 |
| Mailing Address | Ujjivan Small Finance Bank Limited, Grape Garden, No.27, 3rd A Cross, 18th Main, 6th Block Koramangala, Bengaluru – 560095 |
| Fax Number | +91 80 41468700 |
Ujjivan Small Finance Bank Contact details of Heads of various Business operations
| Business | Name of Head of the Business | Mail ID |
| Liabilities | Shrinivas Murty | [email protected] |
| Micro Banking & Rural Banking | Rajat Kumar Singh | [email protected] |
| MSE | Rajiv Pathak | [email protected] |
| Housing | Abhay Kataria | [email protected] |
| Personal Loan | Manish Kumar Raj | [email protected] |
| Vehicle Finance | Abhiroop Chatterjee | [email protected] |
| TASC | Himanshu Jaitley | [email protected] |
| Third Party Products | Pradeep Kumar | [email protected] |
Grievance Redressal Regarding NEFT / RTGS
| Level of Escalation | Officials to be approached | Contact | E-mail ID |
| Generic Contact (NEFT/RTGS – CFC) |
Customer Care |
1800-208-2121 |
|
| Escalation Level 1 | Malikarjun M | +91 80 40712166 | [email protected] |
| Escalation Level 2 | Praveen Mokatkar M | +91 80 40715326 | [email protected] |
| Escalation Level 3 | Martin Pampilly | +91 80 40712120 | [email protected] |
Ujjivan Small Finance Bank Offices
Registered Office → Ujjivan Small Finance Bank, Grape Garden, No. 27, 3rd “A” Cross, 18th Main, 6th Block, Koramangala, Bengaluru-560095, Karnataka, India. Tel: +91 80 40712121, Fax: +91 80 41468700
Head Office And South Regional Office → Ujjivan Small Finance Bank, Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru – 560 095, Karnataka. Tel: +91 80 40712121. Fax: +91 80 41468700
East Regional Office → Ujjivan Small Finance Bank, Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata – 700160. Tel: +91 33 40452121 Fax: +91 33 40452120
West Regional Office → Ujjivan Small Finance Bank, 7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014.
North Regional Office → Ujjivan Small Finance Bank, D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh – 201301. Tel: 0120-6262121