If any Canara Bank customers have complaints about the Banking Services of the Canara Bank, he/she is requested to approach the concerned Branch Manager to resolve the matter in the first place. If any customer is not satisfied with the reply at the branch level then the customer is requested to follow the established escalation levels given below.
Level – 1 (Branch Level)
Please approach your Branch Manager / Branch Operations Manager for any feedback/complaints that you wish to lodge with us. Our officers will assist in resolving the issues for you.
(or)
Contact at Canara Bank toll-free number 1800 425 0018, 1800 103 0018 e-Syndicate – 1800 208 3333, 1800 3011 3333 or Non Toll Free Numbers (if calling from outside India) – +91-80-22064232
Level – 2 (Regional Office/ Circle Office)
If any customer is not satisfied with the reply at the Branch level then the complaint same may be taken up with the concerned Regional Office/Circle Office.
Level – 3 (Nodal Officer)
If the complainant still feels unsatisfied with the action taken at the Branch/ Regional Office/ Circle Office, he can approach the Bank’s Nodal Officer at Head office designated to deal with Customer’s complaints/ grievance. The time frame for resolving customer complaints is 30 days from the date of lodging the complaint.
Principal Grievance Redressal Officer at Head Office
Sri. B Sudhakar Kotary, General Manager, Strategic Planning & Development Wing, Head Office, 112, J C Road, Bangalore-560 002. Phone – 080 2248 4607. Email – [email protected]