IndiaFirst Life Insurance Customer Care Number 1800 209 8700

IndiaFirst Life Insurance is a joint venture of India’s public sector banks (Bank of Baroda and Union Bank of India). IndiaFirst Life Insurance is a joint venture of India’s public sector banks (Bank of Baroda and Union Bank of India). The product range of IndiaFirst Life Insurance covers typical needs of health, term insurance, savings and wealth. It is also offering a wide gamut of group insurance products ranging from credit life, term to employee liability (gratuity and leave enment) plans. If you’re using IndiaFirst Life Insurance cover or need detail about the new plan and claim-related help then you can call on the IndiaFirst Life Insurance customer care number or visit the official website.

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IndiaFirst Life Insurance Grievance Redressal

Step 1 : 

Online →

• 1) Login to the Customer Portal. If you don’t have a login ID and password, you can create one here.
• 2) Go to the QRC (Queries, Requests, and Complaints) section and raise the request/complaint.

Email Us – For Life Insurance Policy – [email protected]

Call Us – On our Toll-free number 1800-209-8700 from Monday to Saturday between 9 am to 7 pm. Walk into any of our IndiaFirst Life branches. Locate the nearest branch here.

Visit Us – Walk into any of our IndiaFirst Life branches and submit your grievances. Click here to contact our grievance redressal officers in your city.

Mail/courier – Write to us at the address mentioned below:

IndiaFirst Life Insurance Company Ltd, 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063

After we receive your complaint, we will write back to you with reasons for either redressing or rejecting it, within 15 calendar days from its receipt. You can view our Grievance Redressal Policy here.

Step 2 :

A written communication giving reasons of either redressing or rejecting the grievance will be sent to you within 15 (Fifteen) days from the date of receipt of the grievance. In case we don’t receive a revert from you within 8 weeks from the date of your receipt of our response, we will treat the complaint as closed.

However, if you are not satisfied with our resolution provided or have not received any response within 15 (Fifteen) days, then, you may approach our Grievance Officer at any of our branches or you may write to our Grievance Redressal Officer at [email protected]

An acknowledgment of all such grievances received will be sent within 3 (Three) working days of receipt of the grievance.

Alternatively, you can also follow the below steps:

Mail/courier Write to the address mentioned below.

Sunder Natarajan, Grievance Redressal Officer.

IndiaFirst Life Insurance Company Ltd, 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400063.

Email: [email protected]

Step 3 :

If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact details:

IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 18004254732 Email ID: [email protected]

You can also register your complaint online at: http://www.igms.irda.gov.in/

Alternatively, you can also follow the below steps:

Mail/courier Write to the address mentioned below

Consumer Affairs Department, Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad- 500032, Telangana. Fax : 91- 40 – 6678 9768

Step 4 :

In case you are dissatisfied with the resolution or your problem remains unsolved you may then directly approach the Insurance Ombudsman. Click here to find the address

The complaint should be made in writing duly signed by the customer/complainant or by his legal heirs with full details of the complaint and the contact information of the customer/complainant.